The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Consulting Partners utilize delivery, technical, consulting, and commercial experience to drive the delivery and success of Professional Services projects to accelerate and de-risk the adoption of MongoDB by our customers.

This role will be based remotely in the London region.

• A graduate/masters of  Computer Science, Mathematics,Physics,  Engineering or equivalent professional experience
• 5+ years experience in the delivery of  Professional Services and/or technology solutions at an enterprise software company.
• Demonstrated ability to maintain productive relationships and alignment with other internal teams and stakeholders.
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies .
• Experience with building solutions for large-scale, technologically sophisticated accounts and/or Enterprise market customers.
• Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations.
• Prior exposure to database, cloud and infrastructure technology is a plus.
• Outstanding verbal and written communication skills.
• Comfortable traveling for work as needed

• ARR growth/MongoDB adoption and success
• Driving PS revenue realization
• Focusing on MongoDB PS customer satisfaction
• Following-on PS bookings
• Own, manage and communicate the operational relationship with assigned clients
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and MongoDB
• Work with key stakeholders to implement and document

• Proven experience working in a Customer Success, Account Management, or similar customer-focused role
• Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.