See yourself at Twilio

Join the team as Twilio’s next Principal Engineer, Network Engineering, Design, & Security.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to be a key leader in the development, deployment, and maintenance of software solutions within our cloud-based on-premise applications, tools, and infrastructure. 

This role will ensure systems designed, developed and monitored to increase operational efficiency and stability, and managed to mitigate risk. You will be responsible for owning and maturing the standards, best practices, and roadmaps for the Infrastructure teams, globally. You will also partner cross-functionally with internal teams and stakeholders to provide and scale complex infrastructure solutions to support needs of the company.

Responsibilities

In this role, you’ll:

• Design / develop technical standards and ensure knowledge transfer with an emphasis on security and scalability
• Harden internal systems against penetration and attack and participate in an on-call rotation for escalated issues
• Partner with staff to provide support and troubleshooting for all network related issues for the user community
• Function as technical design lead to develop solutions for projects / initiatives in Network Engineering domain
• Develop / implement framework and operational metrics to inform stakeholders of health of Twilio’s network
• Mentor next generation of network engineers  and provide thought leadership on emerging technologies
• Ensure planned testing activities are performed and technical criteria are met for rapid disaster recovery
• Manage audits, risk assessments and vulnerability scans to ensure compliance, identify and resolve risk
• Research, analyze, and recommend the implementation of changes to rectify any network deficiencies
• Create and maintain documentation for network design, IT network standards and process

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years practical analysis experience in network design, administration, operations, and procedures
• BS in Computer Science or equivalent and/or 10+ years of progressive overall IT support experience
• Experience with Endpoint Detection and Response (EDR) / Network Detection and Response (NDR)
• Knowledge of Identity Access Management (IAM) within AWS, GCP, and Azure cloud platforms
• Advanced knowledge of core networking protocols including 80211, TCP/IP, DNS, DHCP
• Hands-on experience configuring Cisco/Palo Alto routers, switches and firewalls
• Knowledge of network security to implement security policy for compliance
• Serverless network architecture deployment and support and logging
• Significant experience with Active Directory and DNS

Desired:

• Persuasive - Bring others to their point of view using logic, data, and emotion. Have a formal process and framework by which to make qualitative and quantitative points, not just using emotional appeals.
• Emotionally Intelligent - Recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use this to guide thinking and behavior.
• Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals.
• Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in.
• Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active.
• Decisive - Uses a framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
• Self-Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others.

Location 

This role will be remote, and based in the U.S. but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately 15% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $140,000-$180,000.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $150,000-$190,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.