At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: US - Remote

About the department

The Self-Serve Team is responsible for Cloudflare’s PLG business that serves 6M+ customers across 20% of the internet. We run growth marketing and product experimentation across all product categories including Application Services, Cloudlfare One and Developer Platform, and all Plans such as Free, Pro, Business & Enterprise. We work to grow the business by understanding our customers’ needs at every stage of their journey from Awareness to Activation to Expansion and Retention. 

What you'll do

Cloudflare’s free plan is not only core to Cloudflare’s mission, it is also deeply strategic for our business. We are looking for a seasoned PLG leader with expertise in scaling a freemium business so that we can: 

• Understand why customers choose (and don’t choose) Cloudflare.
• Understand what our free customers love about our experience and where we can improve.
• Use this understanding to help to grow adoption of our free plan.

We are looking for a thoughtful and fast-paced leader who will bring a culture of relentless experimentation to improve the experience for our free customers.

• Build and execute a plan to meaningfully grow our free customer base.
• Build out a customer insights program that deeply understands our free customers. This should go beyond surface level surveys and aim to really understand what customers love about our free experience and where we can do better.
• Develop a deep understanding of our product usage so that we can continue to increase the value we provided to our free customers.
• Use this understanding to build an ideal customer journey for our free customers.
• Work closely with our partners on the product team to drive towards this customer journey, including improving the signup flow and onboarding experience for our free customers.
• Stay on top of PLG trends and bring industry best practices to our team
• Become an expert in our data and systems. You should develop a fluency with the underlying data for all of our customers & products.
• This is a highly cross-functional role. You will need to be effectively partner with our Product, Marketing, BI, IT, and Sales teams.

• Minimum of 10-15 years of product led growth experience at high growth technology companies
• Minimum of 5+ years of leadership experience
• Experience with PLG and data tools like Amplitude, BigQuery, and Iterable.
• Experience with customer survey tools (ideally Qualtrics)
• Strong analytical skills, ideally including proficiency in SQL and Tableau
• Willingness to roll up your sleeves, write queries, and work with large quantities of data.
• Experience driving long term cross-functional projects and thriving as the “glue person”. This means you are exceptional at understanding complex problems and designing solutions.
• Just as importantly, you are able to mobilize a cross-functional team to execute the solution.
• You are highly motivated to make Cloudflare and your team successful.
• Demonstrative executive presence and ability to influence at all levels of the organization.
• Excellent verbal and written communication skills.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $192,000 - $234,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $197,000 - $241,000
• For Bay Area-based hires: Estimated annual salary of $206,000 - $252,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.