At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Product Manager- Employee Experience

Why We Have This Role

• The Employee Experience business is growing and transforming how organizations understand and improve the experiences of their employees to drive meaningful business results around the world. As a Product Manager on this team, you will lead the development and innovations for our flagship employee engagement products, utilizing AI and the latest technologies to deliver differentiated value to customers.
• Empower business leaders and managers alike, with the insights and actions they need to improve the engagement and productivity of their teams.
• Push the boundaries of what is possible today with Agentic and AI technology, transforming how we help leading organizations listen, understand, and act on the voice of their employees.
• Enable all brands to enhance customer experiences by providing accessible omni channel understanding.

How You’ll Find Success

• Crafting multi-year strategy for our engagement products, informed by a deep understanding of customers, the market, and emerging technologies.
• Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
• Building empathy for core personas/users and translating this into product specification documents.
• Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
• Leading the development of new capabilities and ensuring their alignment with user needs and business goals.
• Collaborating with cross-functional teams to develop capabilities and take them to market
• Utilizing data and user insights to guide development priorities and measure the impact of new features.
• Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
• Develop and communicate the product vision and roadmap to internal and external stakeholders.
• Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
• Stay up-to-date on emerging trends in EX and enterprise AI, translating them into product opportunities

How You’ll Grow

• We are at an inflection point, a person in this position will need to create and drive an innovation roadmap that sets up Qualtrics for continued long term success.
• Embedding yourself with customers and frontline teams, to deeply understand their employee experience needs
• Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
• Expanding knowledge of various business tools and platforms through the integration of new extensions.

Things You’ll Do

• Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
• Prioritize customer signals and industry trends to improve product offerings.
• Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market
• Develop & execute product strategy for AI powered experiences for Qualtrics products and services
• Write Product Investment Docs; turn these into prioritized roadmaps
• Manage work and execute with excellence across product, engineering, UX design and research.
• Know the numbers for your product and market trends better than anyone
• Lead product launches including working with marketing to take new features and capabilities to market

What We’re Looking for on Your Resume

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
• 7+ years of experience in a product-related role, preferably in tech/software.
• 8-12 years of product management experience.
• Experience building and scaling customer-facing analytics or AI-driven insights products.
• Ability to analyze and interpret data.
• Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.

What You Should Know about this Team

• The product team is focused on providing solutions for large-scale organizational Employee Experience Management.
• The team works closely with brands and Fortune 100 companies to enhance the experiences of millions of employees globally.
• Product Managers are empowered to lead and drive innovations in their space.
• The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
• The EX business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
• This team will focus on ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action.

Our Team’s Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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