Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Principal Solution Engineer

Description

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform.  From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners. 

We are looking for a hands-on Principal Solution Engineer to join our performance squad with demonstrated technical expertise on the Appian platform and superior problem solving skills.  The Principal Solution Engineer will solve the most challenging/critical technical problems, drive technical training and lead projects that will benefit the global Solution Engineering team.

Responsibilities:

• Use your subject matter expertise to provide proactive and reactive support to team members on their assigned work. When engineers are “stuck” on an investigation, they turn to you.

• Provide technical leadership on our most critical and most complex customer issues.  When a complex customer issue requires our best technical minds, expect to be involved or leading. 

• Enable team members with technical training (new and ongoing), troubleshooting methodologies/playbooks and improvements to the systems and tools used to investigate customer issues.

• Identify product improvements opportunities across supportability, reliability, and performance; and work with product owners to drive these improvements.

• Develops tools, systems, processes and documentation that accelerate our team’s ability to solve problems.

• Create and execute department-level enablement and operational readiness plans for major platform features and updates.

• Ensure team members are recognized for their contributions to customer and team success.

• Assist with adding top talent to our team by participating in recruiting events and conducting candidate interviews.

• Foster a strong team environment focused on advanced technical knowledge, effective collaboration, customer service excellence and positive customer outcomes

Skills:

• Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM)

• Demonstrated subject matter expertise with the Appian platform and related technologies.  

• Proven ability to coach and mentor technical staff

• Excellent problem solving skills and talent for identifying creative solutions

• Exceptional communication and customer service skills (verbal/written)

• Passion for the customer experience, positive outlook with a proactive mindset and an ability to drive exceptional customer satisfaction result

Tools and Resource 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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