Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Principal Solutions Architect on Twilio's ISV Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Principal Solutions Architect is a critical part of the sales team focused on our ISV segment.

Twilio’s Principal Solutions Architects are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio solutions.

Principal Solutions Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Solutions Architect you will be recognized by senior leadership as the premier of Solutions Engineers dedicated to pods for the impact you have on opportunities, your team and your segment with a clearly identifiable impact on your segment and the Solutions Engineering team’s overall goals. You will proactively identify and drive initiatives, define best practices for the organization, and develop reusable solution blueprints that have impact across the Go-to-Market organization in addition to your mastery of even the most complex of deals. You will be seen as a trusted advisor for both the sales executive leadership and the members of the product team.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers up to the C-level, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Work with product leadership to support new strategies and product launches
• Build innovative solutions to customer use cases and identify standards for future needs
• Mentor less experienced Solutions Engineers and Solutions Architects on initiatives they are pursuing
• Contribute to Twilio’s blog, white papers, and present at marketing events and industry conferences
• Lead Architectural Reviews, ensuring consistency and high standards of both design and level of documentation and presentation
• Collaborate closely with Engineering and Product Management team

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 15+ years pre-sales experience selling complex, technical products or 15+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Advanced proficiency in written and verbal communication, adeptly conveying strategic vision and influencing stakeholders across all organizational levels, both internally and externally
• Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
• Previous mentor/coaching experience and working with new hires/early in career Solutions Engineers on use cases
• Participates in external forums and events as a thought leader, contributing to industry discourse and shaping perceptions of the company.
• Fosters high-performing teams and provides visionary leadership, setting ambitious long-term goals and motivating others to achieve them
• Full understanding of the industry, Twilio’s competitors and Twilio’s place in the market
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
• Exhibits excellent time management and prioritization abilities, adept at handling competing priorities in a dynamic environment
• Previous software development experience or working knowledge in one or more of the following areas:
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security 
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

 Desired:

• Experience managing strategic accounts and evangelizing new use cases and technology in the Enterprise or ISV space

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $187,700 - $234,600.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $198,100 - $247,600.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $208,500 - $260,600.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Application deadline information 

Applications for this role are intended to be accepted until June 11th, 2025 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.