Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Here at Toast, our mission is to empower the restaurant community to delight guests, do what they love, and thrive. As a Principal Technical Program Manager with Toast there is an opportunity to make a real and visible impact on the success of Toast’s most complex and critical initiatives enabling next level growth and achievement.

About this roll* (Responsibilities) 

• Lead the delivery of complex, cross-functional technical programs by fostering a team mentality, bringing structure to ambiguity and providing clear and consistent business communications
• Coordinate and collaborate with product and engineering to understand business requirements, drive technical decision making and build scalable, performant and reliable solutions
• Manage and drive the execution of all phases of the project lifecycle. Build and maintain timelines, project plans, and communication artifacts to ensure everyone is operating from the most recent and accurate information
• Foster an environment of ownership, transparency, and accountability
• Leverage your previous experience to understand our current environment and challenge our normal to expose unseen opportunities.

Do you have the right ingredients*? (Requirements)

• Demonstrable track record of managing cross-functional teams in order to achieve critical business initiatives.
• Excellent communication skills to effectively interact and influence at various levels of the organization.
• A good understanding of project methodology and how to apply it to real world situations.
• Ability to compartmentalize and context switch on the fly with changes that you can and cannot control.
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Proven capacity for identifying risks and managing trade-offs in a highly complex environment
• Experience with and working knowledge of enterprise applications (Salesforce/Netsuite/etc..) preferred.
• 7+ years of experience in managing technical projects.

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-HYBRID

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.