LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking an experienced Principal UI/UX Designer with a passion for creating intuitive, data-driven user experiences and voice integration solutions. This role requires a strong foundation in analytics, reporting, interactive data visualization, and designing for voice-enabled products as part of our 0-1 voice product team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate the ability to move quickly, conduct customer interviews, and work autonomously. The position offers the opportunity to contribute to cutting-edge solutions in voice products and customer engagement platforms.

You will: 

• Design Strategy & Research: Collaborate with stakeholders, product managers, and engineers to define user needs, business goals, and design objectives.
• User-Centered Design: Develop user journeys, wireframes, and prototypes to create thoughtful, seamless experiences for analytics and reporting platforms.
• Data Visualization & Reporting: Design interactive dashboards, visual reports, and data interfaces that allow users to extract valuable insights with ease.
• User Behavior Analytics: Leverage UX tools to track and analyze user behavior, session recordings, and usage data to inform design decisions and prioritize improvements.
• High-Fidelity Design: Build pixel-perfect UI designs and ensure their accurate implementation through collaboration with front-end developers.
• Development-Ready Designs: Create design assets, specs, and component libraries that adhere to development standards to simplify handoff and ensure smooth implementation.
• Continuous Improvement: Conduct usability testing, analyze user feedback, and use data-driven insights to refine designs, improve workflows, and increase user engagement.

You have:

• 10+ years of experience in UI/UX Design
• Experience in Data-Driven & Voice Products: Expertise in designing interfaces for analytics platforms, dashboards, and reporting tools and familiarity with designing for voice-enabled products, including understanding workflows like call transcription, real-time analytics, and voice commands.
• Data Visualization Expertise: Ability to transform raw data into user-friendly, visually appealing charts, graphs, and reporting interfaces.
• UI/UX Design Proficiency: Strong command of design tools like Figma, Sketch, or Adobe XD to create wireframes, prototypes, and final UI assets.
• UX Tools & Analytics: Experience using tools like Hotjar, FullStory, Google Analytics, or Pendo to investigate actual usage, identify pain points, and inform iterative design improvements.
• Ability to Move Fast: Comfortable working in a fast-paced environment with the ability to prioritize effectively and deliver high-quality designs under tight deadlines.

Autonomy: Proven ability to work independently, manage multiple projects, and drive initiatives to completion with minimal oversight.

• User Research & Testing: Knowledge of user research methodologies and a strong ability to translate insights into actionable design improvements.
• Development Alignment: Ability to create componentized, reusable design elements and adhere to development standards for easier implementation. Experience working within design systems and component libraries is a plus.
• Collaboration & Communication: Strong verbal and written communication skills to clearly articulate design decisions, collaborate with cross-functional teams, and advocate for design best practices.
• Attention to Detail: A meticulous approach to creating clean, functional, and consistent user experiences.

What Makes You Stand Out

• Experience in B2B or SaaS products with a focus on complex data workflows and voice-enabled solutions.
• A portfolio showcasing data visualization, dashboards, reporting systems, and voice product designs.
• Proven experience in cross-functional collaboration with product, development, and engineering teams to ensure smooth product development.
• Strong grasp of design systems and component libraries for scalable design solutions.
• Familiarity with voice integration challenges and opportunities in contact center environments.

Benefits: 

 Time away: Vacation (28 days) and care days (5).

• Additional Pension scheme paid by LivePerson, deferred pension scheme and ESPP.
• Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources.
• Internet and Moblle reimbursement 
• Remote first company with offices in Mannheim and Berlin

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.