About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Boston, MA. Our team is conveniently located close to South Station in the Financial District of downtown Boston. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Principal UX Designer.

Become the visionary Principal UX Designer driving innovation and setting new standards in cross-platform initiatives. Reporting directly to the Director of Design, your role extends beyond the present, influencing the platform's future 1-2 years ahead.

Own end-to-end user experiences, from researching user needs and prototyping to presenting visionary concepts to executive leadership. Your impact is not just immediate but lasting, shaping the trajectory of our product.

Join a dynamic LogicMonitor UX team where your commitment to excellence, accountability, and deep empathy for customer needs will define your success. Ready to redefine user experiences? Your journey starts here!

Here's a closer look at this key role:

• Lead cross-platform design initiatives ensuring optimal utility, trust, and usability
• Own the vision for platform initiatives, partner with product, the field, and dev to understand user needs, define use cases, conduct competitive analysis, model user journeys, create and test concept prototypes to find optimal solutions 
• Actively propose and drive new initiatives aligned to to UX, product, and business goals
• Mentor Senior, Staff, Associate, and Mid-Level designers 
• UX Advocate: continuously and actively advocate for user needs throughout the organization and drive achievement of product and business goals through the delivery of an excellent user experience

• Bachelor's Degree required; Masters Degree in HCI Design or User Experience Design preferred
• 10+ years of experience designing complex SaaS products
• Solid design portfolio with multiple case studies showing smart solutions to difficult problems and ability to establish a longer-term platform vision
• Proven ability to synthesize research from multiple channels into product-differentiating use cases and new product capabilities
• Demonstrated expertise in RITE user research, particularly converting insights into actionable design improvements
• Illustrated proficiency facilitating workshops to frame problems and generate solutions with a cross functional team
• Familiarity using lo-fildelity methods such as hand-sketching of stories and wireframes on paper and white board
• Ability to quickly execute high-def, realistic vision prototypes in Figma

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.