Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Privacy Governance Manager. 

About the job

This position is needed to support the Privacy Governance Team and report to the Director of Privacy Governance within the Legal organization. Your role will provide integral support to the Privacy team, helping them stay on track with company priorities. You will help prioritize and maintain regulatory requirements within the Privacy Governance Team and be a key player in making the Twilio privacy team successful.  Additionally, you will work closely with the Privacy Legal team to implement/enhance privacy requirements within the Twilio organization.

Responsibilities

In this role, you’ll:

• Drive Privacy and AI strategy among People and IT organizations to support privacy and AI initiatives and business objectives
• Serve as a senior subject matter expert on privacy matters across Enterprise departments
• Lead internal PIA/DPIA for the relevant internal business units in a timely manner
• Spearhead collaborative engagement across various departments and identify opportunities for alignment of processes 
• Manage externally facing mailbox with a view to implementing automation where possible
• Direct enterprise wide initiative such as RoPAs, PIAs and privacy by design
• Lead readiness and compliance efforts for new and emerging Privacy laws
• Oversee all privacy related matters within Sales and Marketing
• Develop and deliver ongoing Privacy and AI education and awareness programs
• Manage privacy professionals within the team
• Instill a privacy-by-design mindset across Enterprise departments
• Ensure appropriate documentation to demonstrate compliance with applicable laws and internal policies
• Collaborate closely with IT on new applications, identifying Privacy and AI risks
• Oversee website privacy compliance and perform regular audits to identify any potential gaps
• Provide incident management support
• Support BCR and other privacy related audits

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of Privacy Experience 
• Experience of high risk privacy reviews and assessments
• Experience in leading and supporting cross functional privacy initiatives such as GDPR, CCPA or other compliance frameworks
• Ability to partner with teams across the organization to conduct privacy reviews and encourage collaboration
• Data Subject Access Rights knowledge and experience
• Ability to lead high performing privacy professionals
• AI knowledge and experience of AI adoption
• Product Privacy knowledge and experience
• Ability to engage with various cross functional business teams independently and manage work streams with limited oversight and define and operationalize privacy governance requirements 
• Experience leading or supporting Vendor due diligence programs
• Work independently to partner with teams across different parts of the organization and guide the business in implementing good data privacy practices
• Ability to identify opportunity for improvement and develop proposals for implementations

Desired:

• IAPP Certifications - CIPP/E, CIPM, CIPT 
• Other privacy qualifications/professional certifications

Location

This role will be remote across Ontario, Canada, British Columbia, Canada and Alberta, Canada. . 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Applications for this role are intended to be accepted until 28th November, 2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.