See yourself at Twilio

Join the team as Twilio’s next Procurement Enablement Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support source-to-pay enablement projects, strategic initiatives for vendor management, and procurement operations activities.  

Twilio is seeking a Procurement Enablement Manager to join our Procurement team in Bengaluru, India who has expertise in the following key areas: 

You will be working alongside the Procurement & Sourcing team, Legal, Accounts Payable, and other cross-functional teams to enable best-in-class Procurement systems and processes. This role will require you to be capable of adapting to a fast-paced environment, a go-getter, highly motivated, customer centric, and responsive. You should be incredibly process driven with a high level of attention to detail and be able to work with various internal tools.

Responsibilities

In this role, you’ll:

• Report and action Procurement policy violations, after investigating potential violations in partnership with Accounts Payable. 
• Lead development of an external supplier landing page that highlights supplier FAQ, how to navigate supplier portal, an invoice lookup tool, Twilio code of conduct, Sustainability expectations etc.
• Partner with Twilio sustainability team to lead on reporting of supplier GHG emissions.
• Develop and continuously improve training guides/master guides utilized by Requesters and source-to-pay partners. 
• Project manage and drive simple enhancements in Twilio’s contract management system with IT and be a key resource to help drive the change over to a new CLM too.
• Implement vendor discount rules for early payment, and develop pay term strategy with sourcing.
• Drives strategic projects in the vendor management space including supplier data cleansing, creating a vendor negative news search process on existing/new vendors, getting vendors to adopt supplier portal/supporting them, and enhancing reporting an accuracy of supplier diversity. 
• Track and manage preferred supplier list; identify then partner with sourcing on areas to increase preferred supplier usage.
• Drive simplification of our POC process into a centralized workflow.
• Own and manage a procurement operations category, supporting Sourcing with analytics and tail spend management. 
• Assist Vendor Management in processing requests such as vendor add, vendor data changes, vendor consolidation, running sanctions compliance checks on vendors, etc. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum 8+ years experience in roles in Procurement
• 3 years independently conducting project enhancements across Tech and Non-Tech categories such as Software, Hardware, Marketing, Corporate Services and others
• Bachelor’s degree in Business, Finance, Supply Chain, Tech, Legal, Engineering, Marketing or related discipline or equivalent work experience
• Exceptional ability to understand source-to-pay processes and knowledge of utilizing different legal and vendor management documents (W8 / W9s, 1099s, MSA’s, Order forms, SOW’s), as well as the ability to understand general Privacy and Security concerns 
• Extremely flexible & has experience supporting global customers
• Experienced with vendor management programs such as financial risk screening, supplier diversity, greenhouse gas reporting, fraud risk etc.
• An analytical mindset, able to make sound business decisions and have a strong aptitude in Excel pivot tables provide data driven insights
• A positive ‘can-do,’ service attitude, proactive, able to move fast and make well thought out decisions
• An exceptional communicator (written and verbal). 
• Team player with a history of creating strong relationships with customers and business partners
• You’re data driven and detail oriented, relying on research and benchmarks and your strong knowledge of the source-to-pay landscape

Desired:

• Experience using ServiceNow, Contract Management Systems, and Oracle

Location

This role will be remote, and based in our Bengaluru office.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.