GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

At GoCardless we analytics is at the core of everything we do and drives business performance through data insight. As part of this role, you will play a critical role partnering closely with stakeholders across the business (including product, operations, marketing, and commercial teams) in order to deliver actionable insights to influence decisions at every level of the organisation. The role is focussed on identifying value and driving change throughout the business derived from insights. Your insights will be turned into actions that will help drive the future of GoCardless. You will act as the bridge between the data, technical and business stakeholders informing strategic plans and will own and evolve a suite of reports designed to give a wide range of stakeholders access insights. 

What excites you 

• You’re a self-starter who proactively seeks out ways to improve data capabilities at GoCardless and generates insights that help product teams uncover new opportunities.
• Define key success metrics and track KPIs so the teams can track progress and discover new hypotheses
• Work closely with leads across the business to influence their roadmaps to drive change through data-led insights and recommendations
• Acting as a mentor to guide other members of the organisation to become data driven, building data models & demonstrate storytelling ability in order to drive strategic product & commercial decisions
• Define how we quantitatively evaluate success, setting KPIs, designing tracking to measure what really matters
• Continuously innovate on the practices and the tools we rely on to deliver the right insights at the right decision points Analysis (SQL), Visualisation (Looker), Tracking (Amplitude), Automation (Python), AI (Gemini)

What excites us  

• You have a background working in similar fast paced teams and are great at communicating insights to a range of audiences, including senior stakeholders, to drive data-informed decisions.
• You are a self-starter, focused on results, with a demonstrated background in using analytics to drive insights that can be translated into actions 
• You are an excellent communicator, able to form your own opinions and effectively articulate them to win colleagues round to your way of thinking.
• You are solution-oriented and able to own projects from start to finish. You are comfortable motivating stakeholders across the business and negotiating timelines to unblock yourself and make things happen!
• You have extensive experience with data visualisation tools mentioned above and develop compelling visualisations which drive decision making and business understanding
• You have advanced SQL skills and intermediate Python/R skills & have experience leveraging AI capabilities to enhance data analysis, automate tasks, and improve decision-making processes

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.