At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Product Marketing - AudioVisual Creator

 

Why We Have This Role

Qualtrics is seeking an outstanding video producer to create high-quality technical and creative product video content, video demos, as well as sales enablement videos. This role is a part of our new GTM Content team, tasked with increasing sales productivity and scaling our Core Product Marketing functions. We develop best-in-class, consistent, and globally specialized assets across various lines of business, including Customer Experience, People Teams, Strategy & Research, and Industry. Qualtrics solutions empower companies to build exceptional customer experiences, high-performing teams, and beloved products, all on one platform.

In this capacity, you will play a lead role in the production of compelling video assets to enable our Field teams – including Sales, Customer Success, Pre-Sales, and Services – and to make them more effective and efficient in their roles. You will report directly to the Lead of our Content Production team based in Mexico City.

 

How You'll Find Success

In this role, you'll be at the forefront of our dynamic GTM Content Studio team, leading the charge in video production, storytelling, editing, and product demo creation. Your ability to blend creativity with technical expertise will be instrumental in crafting captivating visual experiences that effectively showcase our products and empower our field teams to articulate their value propositions.

 

Moreover, you'll play a pivotal role in shaping the success of our Product Marketing Organization (PMM), operating at the intersection of Product, Marketing, and the Field. Collaborating closely with diverse teams such as PMMs, SMEs, copywriters, and designers, you'll drive the narrative of our products and solutions and bring them to life through compelling visual narratives.

 

How You'll Grow

This role offers an exciting opportunity to stay at the forefront of industry trends and technologies, continually enhancing your expertise in video production tools and techniques. As you immerse yourself in this dynamic environment, you'll experience substantial professional growth and development, positioning yourself as a key player in driving our content strategy forward.

 

Things You'll Do

• Video Content Creation and Messaging: Collaborate with Product Marketing Managers (PMMs) and Subject Matter Experts (SMEs) to develop compelling product and solutions messaging tailored to our target audience. Ensure effective communication of the Qualtrics brand voice through video content across all go-to-market channels.
• Video Editing and Post-Production: Utilize professional video editing software and tools to refine and enhance raw footage and stock video, incorporating graphics, animations, sound effects, music, voiceovers, and subtitles as needed.
• Technical Expertise: Stay abreast of the latest trends, techniques, and technologies in video production, multimedia, and e-learning to enhance the quality and impact of our video content. 
• Creativity: Employ technical proficiency and adept storytelling abilities to craft captivating visual experiences that effectively showcase our products.
• Asset Management: Manage and maintain corporate video assets in a highly organized fashion within our DAM system, ensuring easy accessibility and efficient use.
• Continuous Improvement: Proactively identify areas for improvement and suggest innovative ideas and solutions to enhance the overall learning experience through video content. (Example: Adopt new AI-based tools for scaling processes and production timelines.)
• Production Management: Develop and maintain production schedules from pre- through post-production stages, as well as create and manage production budgets. Collaborate with external agencies when necessary.
• Problem Solving: Research solutions and make technical decisions when faced with hardware/software issues.

 

What We're Looking For On Your Resume

• 6+ years of experience as a video producer / editor, or demonstrated professional experience working in a fast-paced production environment or creative agency
• Here are some examples of videos we want you to drive from concept to completion:
• XM for people Teams
• MXOS2
• Contact Center
• Healthcare
• Bachelor's degree in Film, Digital Media Production, Advertising, or related field preferred.
• Mastery of film production software such as: Adobe Creative Suite (Premiere Pro, Audition, Photoshop, Illustrator), Motion Graphics (After Effects), and DaVinci Resolve.
• Keen understanding of post-production processes, including color correction, audio correction, mastering, and project delivery, to enhance storytelling and create compelling narratives.
• Expertise operating and maintaining Mac computers and relevant video storage DAM systems
• Excellent communication, detail-oriented, and time management skills. Ability to effectively prioritize multiple projects and consistently meet deadlines.
• Additional Skills: Experience with screen capture, and any background in product marketing or 3D animation is a plus.
• Demonstrated ability to excel in collaborative environments, effectively communicating and coordinating with cross-functional teams to achieve shared objectives.
• Portfolio: A link to a portfolio/demo reel of previous work showcasing a range of projects to demonstrate versatility in style, genre, and target audience.

 

What You Should Know About This Team

• Sits at the center of our efforts to bring experience management and product innovation to the market
• Has high visibility and deep collaboration opportunities across all major functions in our PXE (Product, Experience Design, Engineering) and GTM (Go-To-Market - Sales, Services, Pre-Sales, Marketing) organizations
• Embraces their role as the voice of the market to product and the voice of product to the market, spending significant time in the field with customers and sales representatives to understand customer needs
• Dedicated to the craft of Product Marketing and producing excellent Go-To-Market strategies and assets to demonstrate our value

 

Our Team's Favorite Perks and Benefits

• Work-life integration: frequent office events, team outings, and happy hours
• Qualtrics Experience Program: MXN 36,882 annually (eligible after a year)
• Wellness reimbursement: MXN 25,000 annually
• Allowances for meals, transportation, groceries, and more
• We believe in sharing Qualtrics' success which is part of the compensation for all employees

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.