See yourself at Twilio

Join the team as our next Product Data Analytics Manager (M3)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help grow and develop a world class team that uses data to influence decision making and deliver product insights. The ideal candidate is comfortable leading teams through complex problems, and effectively deepening global stakeholder relationships in order to collaboratively deliver strategic, meaningful, and data-backed insights that develop and grow our industry leading communications products.

Responsibilities

In this role, you’ll:

• Attract, recruit, onboard top talent. Foster a culture of learning and development, providing opportunities for professional growth within your team. Build and lead a high-performing team of Product Analysts, fostering a culture of strong collaboration, curiosity, and ownership at all levels. 
• Provide guidance, support, and thought leadership to product leaders to harness available insights in support of critical business needs, goals and decisions. 
• Deliver compelling vision and strategy for the product analytics function, driving utilization of best practices and fostering a data based decision making culture within product management and across the organization.
• Deliver on the OKRs and milestones you set for your team. Clearly communicate and align stakeholders at all levels regarding the requirements, timing, and contents of deliverables. 
• Set clear priorities for the team and effectively help resolve prioritization conflicts. Own and drive projects to completion, on time, and with excellent quality.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum 8 years of experience in building and managing high-performing teams in a remote, preferably global environment. Ability to mentor and coach team members across all levels
• Excellent communication, collaboration, and interpersonal skills. Strong organizational and project management skills. Demonstrated experience working with business stakeholders throughout the complete delivery lifecycle: from ideation and intake to enablement. iteration, and end-of-life.
• 4+ years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.
• Bachelor's degree in Computer Science, Math, Statistics, CIS, or equivalent field, or equivalent practical experience.

Desired:

• Experience with data/BI engineering, data warehousing, scaled data processing, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a strong plus.
• Experience in data science or advanced analysis techniques, including predictive analytics, regression, hypothesis testing, and causal analysis is a plus.

Location 

This role will be remote, and based in India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.