About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The role

We believe in making lives easier by building outstanding experiences.

We're looking for inspired and curious people to join the design function to help develop the culture, and define principles to set the direction for the future of GoCardless products.

The team strives to deliver meaningful change to the people and processes we serve. Whether it's an internal tool or an outward-facing product, we take pride in our craft, from insight to application.

This role is focused on enabling users to onboard with GoCardless. As a regulated industry this process is complex and varies by country, so creating a simple flow to onboard our users is a critical step all our customers make. This role will also cover relevant areas of our customer support interactions, to help users through onboarding.

As the ideal candidate, you can work autonomously, are familiar with all UX best practices, and have strong visual design skills. Existing experience with user onboarding and verification in Financial or regulated products is an advantage.

What excites you 

• You have a growth mindset, motivated by driving business outcomes.
• You care about craft and constantly strive to raise the bar of quality across products.
• You’re a master of the end to end process, from researching and discovering problems through to designing the solution and providing input to delivery.
• You thrive in a collaborative environment and believe the best products are built through collaboration.
• You are passionate about designing and improving products by experimenting, prototyping and applying an iterative approach to validate ideas and learn.
• You care about the customer and design products to suit their needs.

What excites us  

• Curiosity to learn: We want designers with an appetite to learn whether its customer needs or self-development
• Innovative problem solving: We want designers who push the boundaries of what’s possible when designing solutions
• You are a team player: We are a close team and thrive on collaboration, the sharing of ideas and honest critique

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.