Candidates for this position may be based in Boston, MA  or Toronto, ON, and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

We’re the Experience Design team at Wayfair, and we’re tackling exciting challenges that are reshaping how people discover, find, purchase and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.

As a designer on the Upper Funnel team, our goals are aligned to sharpening and evolving key customer experiences such as Wayfair’s homepage and search experience as part of our tech transformation.

Interested in learning more about Wayfair’s Experience Design team? Check out our Medium: https://medium.com/wayfair-design

What You’ll Do

A strong candidate will relish the opportunity to jump into a highly visible workstream that drives significant impact. You are an empathetic designer, a thought leader, and skilled in design iterations. Additionally, you’re gifted in UI design, are customer-centered, and love turning quantitative and qualitative findings into insights and strategy to drive product priorities.

You can expect to: 

• Utilize design thinking principles to build engaging customer experiences which solve goals with elegant simplicity
• Collaborate with product managers, developers, content designers, user researchers, and other experience designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work
• Deliver compelling presentations, build strong relationships with your peers and stakeholders, share knowledge, and provide feedback on projects and roadmaps.
• Use your critical thinking skills, and prioritize work that drives long-term value. You will execute with urgency, learn from failure, and nimbly pivot. The outcomes of your efforts are impactful, measurable results

We Are a Match Because You Have:

• Bachelor’s degree or equivalent professional experience in Human-Computer Interaction (HCI), Information Architecture, or related field
• 3+ years of professional UX experience
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
• A strong understanding of ecommerce best practices. Previous ecommerce experience is a plus.
• The ability to think at a system level, designing solutions that are extensible beyond a single use
• Communication and interpersonal skills: ability to present and articulate ideas, openness to evolve opinions that challenge beliefs respectfully
• Are proficient in industry standard tools in design and collaboration tools like Figma and Miro
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• The ability to design and execute usability tests and other user research activities.
• Working knowledge of HTML/CSS/JS. Hands-on skills are a plus.
• Working knowledge of writing UX copy.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, mobile design work, analytical decision-making, and strategic thinking

 Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• RRSP (Registered Retirement Savings Plan)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.