Role OVO-View

Team: AVA Salary banding: £73,550 - £114,740Experience: ExpertWorking pattern: Full-TimeReporting to: Head of Product Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Dynamic, Ownership-oriented, Customer-centricTop 3 qualities for this role: Proactive, Decisive, Strategic

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

We’re looking for someone ideally based in the London region, with 1 day in the office per week, where we have a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re the team behind AVA: OVO’s Advanced Virtual Agent, and we're on the lookout for a visionary and customer-obsessed Product Lead to join our team of change-makers. If you're energized by the prospect of fast-paced delivery within tight timeframes and aspire to be part of an outcome-driven team, we invite you to embark on our Zero Carbon journey with us.

We’re using Generative AI and Large Language Models to recognise, understand, action and respond to queries from customers, helping OVO to become the UK’s most trusted company and achieve our Plan Zero goals.

This role in a nutshell:

Working as a Product Lead in the AVA team, you’ll be at the forefront of implementing AI to enhance our customer experiences and transform the platforms and tools of this product. With a team of talented engineers, researchers, designers and analysts, you’ll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy.

You’ll also work closely with the Head of Product to shape the roadmap, whilst leading a team of Product Managers and supporting their growth and development. 

Your key outcomes will be:

• A proven product leader with experience building and leading teams with a focus on your team’s development and engagement and delivering measurable impact.
• Able to demonstrate customer and sector expertise at both macro and micro levels, either in the energy sector or others related to previous role(s)
• You can clearly and succinctly articulate a strategic vision, demonstrating an understanding of the influencing factors at play within that, including the technology landscape
• Ability to communicate clearly and deliver your message to a wide range of stakeholders up to and including executive leadership team
• Passionate about design and customer experience, knowledgeable about product design, persuasion and content strategy, including product marketing
• Working with the Head of Product, and your teams, you will own the product vision, strategy and roadmap throughout a product lifecycle.
• Lead the product vision and strategy as a Product Lead while actively engaging in hands-on execution, managing a dynamic cross-functional delivery squad.
• Drive the development process by crafting detailed user stories and meticulously planning the specific scope of work for your dedicated squad.
• You can proactively manage a wide range of stakeholders to deliver the best outcomes for the business. 
• You will embed customers at the heart of product decisions, using qualitative and quantitative data to define hypotheses to test and solve problems and to simplify complex customer experiences.
• You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to inform your decisions.
• You’ll lead your team with an atmosphere of enthusiasm, fun and commitment.
• Focus on how to get ideas off the ground quickly - identifying the most efficient path to delivering the maximum impact with the resources and time available.
• Act as a Champion for your product area both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more and critically how to communicate.
• Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.

You’ll be a successful Product Lead here at OVO if you…

• Are an accomplished and experienced product leader with a proven track record of delivering positive business outcomes.
• Are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Experienced across software development and Agile practices
• Have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle.
• Experienced using optimisation tools, journey analysis tools etc. 
• Are comfortable prioritising initiatives and ideas based on value and impact, and you can clearly articulate those decisions.
• Are equally comfortable working with leaders and team members alike.
• Have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need.
• Are experienced in working in a matrixed organisation with multiple stakeholders.
• Are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience. 
• Experience in the energy and/ or of a highly regulated industry would be advantageous 

Let’s talk about what’s in it for you

We’ll pay you between £73,550 and £97,090, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  For your home Get up to £300 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..