Product Manager / Product Owner - Process Automation
Are you a self-motivated, driven and highly skilled Product Manager or Product Owner with strong data analytics credentials looking for your next challenge?
- Do you love developing products users and customers love?
- Are you a problem-solver who thrives in fast-paced, dynamic environments?
- Can you breakdown a business process using your investigative skills and eye for continuous improvement?
- Are you an innovative thinker who knows how to manage data and wants to learn to use advanced models and AI to automate business processes?
- Do you believe that with the power of data and science you can empower users to make more decisions faster for a greater impact?
- Do you want to make a difference protecting consumers and brands from bad actors?
If that’s you then join our team at Corsearch, where we are constantly driven by our mission to protect consumers and their trust in brands. As the market leader in the fast-growing brand protection industry, we are looking for talented data analytics product professionals to join our fast-growing and dynamic team!
✅The Role
Working closely with a dynamic product management team, you will identify opportunities for automation and business process improvement translating big ideas into real world software and solutions.
Our software development turns data into answers enabling teams attacking the global problems impacting consumers and brands.
Your mission is to protect consumers and brands determining how to apply data science and AI to deliver a scalable solution for customers and their consumers.
✅Responsibilities and Duties
You'll spend your time as below
- Strategy and Planning - 10%
- Customer and User Engagement - 40%
- Agile Software Development - 40%
- Go-to-Market Activities - 10%
Engage the User
- See how they work in and out of the tool
- Document key processes and find; Quality issues / opportunities for defects, Quick wins and Longer term needs
- Assess the data we have to determine the data we need to empower users
- Assess how to drive better decisions faster
- Learn about Machine learning and AI to determine where it may be applied to meet user and customer needs
Collaborate with Customers
- Mine user data to understand the processes and patterns associated with the product creating hypothesis to test with clients and users
- Work directly with users to understand their processes, decisions, pain points, and develop solutions big and small to make a product they love
- Mine time tracking to size opportunities and build business cases
- Partner with training and operations teams to solve business process issues; Quick wins, Work-arounds and Test and learn with UX to determine how to develop the product.
Partner with Engineering, UX, and Data Science
- Value is measured when we deliver it to the client – not when we are code complete – this role is not just delivering roadmaps and presentations practical / pragmatic software development in a matrixed organization is key
- We run a flatter organization putting everyone close to the development process – this role will engage the team with the “WHY” and the “SO WHAT” to ensure the team of brilliant engineers are empowered to make better decisions (note: If you feel that documenting processes, measuring time and quality, and writing requirements is beneath you at this level of your career – please do not apply.)
- Includes requirements, design option reviews, connecting data science R&D with product development, ensuring science output makes it into the hands of non-technical users
- Live and make the following a reality: we build better together and product needs to be looking, talking, documenting, evangelizing, and detailing well ahead to enable engineering to design and future proof – we are building great products not running a code factory.
- Working in this manner you will learn how to do product development the right way – and build a great career in product management
Establish a high-performance product culture
- Inbound processes (global) form critical inputs to the role and need to be formalized
- The ideology needs to be automate and productize everything – reality will be more balanced, but doing it right the first time is a longer term goal
- We want to establish product as the go-to destination for problem solving across the organization – this role is key to what we can do with data, science, and automation
- Be a great team player that will help to get things done and encourage everyone on the team to be the best they can.
✅Essential
- Experience with detailed process mapping, process measurement, and continuous improvement is a must – Six Sigma or similar is highly desired – you don’t need to be a Master Black Belt, but knowing the tools for process mapping and management are key.
- Experience planning, managing and reporting on projects is a must as coordinating cross-functional projects is how this role will ultimately deliver value
- A love of data, analytics and problem solving – you’ll be comfortable with very large and complex data sets and have experience in developing solutions using machine learning and artificial intelligence.
- A passion for UX and great product design – you’ll have worked with UX research and design teams before to deliver user interfaces that help to make sense of data and take action with intuitive workflows.
- A desire to delight customers – you’ll have a deep understand of their needs but also help but also help them to see future opportunities, including new technology and new ways to combat scammers' ever-changing behaviour
- A strong track record of process improvement and automation
- Great collaboration and communication skills – you’ll be comfortable talking to a variety of audiences, facilitating workshops, and will be experienced in using tools such as PowerPoint and Miro.
- Enthusiasm and self-motivation – you’ll thrive in a dynamic environment and push through barriers when they appear.
If you are ready to make a real impact and shape the future of brand protection, apply now!