See yourself at Twilio

Join the team as our next Product Manager, Functions

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Every day, businesses need to customize their workflows and integrate with hundreds of tools to deliver personalized customer experiences. Need to enrich customer data? Integrate it with a CRM like Salesforce. Want to run a custom algorithm on an event stream? Integrate with your own backend..

At Twilio Segment, we provide a single customer data platform that collects, enriches, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch—while giving customers the freedom to extend their data pipelines in any way they need: fast, flexible, and scalable. As the Product Manager for Functions, you will own the vision and strategy for enabling customers to build and customize these integrations on their terms, without worrying about infrastructure.

Today, we process over 3 trillion invocations through Functions. With your leadership, we aim to scale that even further—empowering businesses to take their data extensibility and integrations to the next level.

Responsibilities

In this role, you’ll:

• Own the product vision and roadmap for Functions & Data Extensibility.
• Drive product discovery and execution with cross-functional teams.
• Partner with other Product Managers, Research, Design, and Engineering peers to drive product planning, design, execution, and delivery of product investments against defined success metrics.
• Collaborate with thousands of engaged, happy customers who want to help you drive impact on their day-to-day lives.
• Enjoy significant autonomy and visibility among peers, cross-functional teams, and leadership.
• Manage the strategy for scaling the product to handle increased invocations and usage.
• Be an owner of Segment’s product management culture

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of product management experience with a strong technical background.
• Proven ability to define and execute product strategy in fast-paced environments, leveraging research, data, and industry trends.
• Experience collaborating directly with customers to deeply understand their needs, empathize with their problems, and build customer-centric products that drive impact.
• Strong collaboration skills with Engineering and Design to solve complex problems and deliver impactful solutions.
• Bias to action with a focus on achieving outcomes in complex product areas.
• Technical experience managing infrastructure products at scale.
• Bachelors or Masters in Computer Science or equivalent experience preferred.

Desired:

• Passion for data, technology, and experience with B2B, SaaS, or technical products.
• Familiarity with APIs, serverless architecture, and customer data platforms like Segment.

Location 

This role will be remote and based in India(Bengaluru, Telangana, Tamil Nadu, Maharashtra, Delhi)

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.