Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

At Airbnb, our top priority is to create safe and trusted experiences for our Hosts and guests. Frontline investigators and the operations teams that support them are critical to maintaining these trusted experiences. As a Platform Product Manager for the Intelligent Operations Platform, you will play a key role in making investigations seamless through ML-powered features. Your mission will be to provide the right information at the right time, automate decisions where possible, and scale solutions across teams to deliver efficiencies for all specializations within Trust. You will deliver AI/ML solutions such as summarization of complex data sources and signals, accurate labeling to drive high-performance models, and defining the integration of AI/ML into our investigator tooling.

The Difference You Will Make:

As a Platform Product Manager on the Intelligent Operations Platform, you will spearhead the vision, strategy, and execution of products that seamlessly integrate machine learning into our operational teams. You will work closely with engineers, data scientists, designers, frontline product teams, and various operations experts to develop versatile platform solutions tailored to detect and address diverse types of fraud and abuse. Your efforts will ensure that our ML-powered features enhance efficiency, provide timely and relevant information, and automate decision-making processes wherever possible.

A Typical Day: 

• Define and execute on a robust product vision and roadmap for Airbnb operations.  
• Lead a cross-functional working group of engineers, data scientists, designers, operations experts, and cross functional teams to ensure alignment, execution, and successful product launches.
• Maintain product backlog and the product roadmap. 
• Own prioritization process of product solutions based on business value and customer impact.
• Define goals and success with clearly measurable objectives and key results by partnering with other cross functional leaders.
• Communicate concisely and influence outcomes.
• Lead a cross-functional working group of engineers, data scientists, designers, operations experts, policy experts and product managers to ensure alignment on vision and strategy. 
• Leverage and instrument data-driven experimentation and measurement frameworks. 
• Present product roadmap and status to the business and Airbnb leadership on an ongoing basis.
• Closely coordinate with cross-functional teams, including Global Operations, Policy, Product, and Shared Services (content, workflow, training) teams to ensure alignment, clear dependencies, and streamlined execution and launches.

Your Expertise:

• 8+ years product management experience
• Excellent written and verbal communication skills, with the ability to effectively engage a diverse audience that includes C-level executives, product teams, and technical stakeholders on a global scale
• Strong analytical, troubleshooting, and problem-solving skills
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative, fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Comfortable in an ambiguous matrixed organization

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.