We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

The Opportunity

The Product Marketing Intern will work closely with the Product Marketing Managers to build a deep understanding of our audience and the market we serve, then help create stories that connect our solutions to customer needs. This role partners with our Product, Sales, Marketing, and Customer Success teams to bring new products to market and deliver value to our customers. This internship position will provide real-world exposure to B2B marketing and includes activities and training designed to develop your product marketing skills. If you are looking for an internship opportunity to learn new skills while making an impact – we’d love to hear from you!

This is what you'll be doing: 

• Building an understanding of the UserTesting product portfolio, its customers, and the market 
• Driving customer, competitive, and market analysis, generate battle cards for internal teams 
• Informing go-to-market planning, positioning, targeting, and messaging 
• Ideating on marketing opportunities to drive product adoption and usage 
• Collaborating with product and design stakeholders to provide feedback based on your research
• Presenting research findings to senior leadership

What we are looking for:

• Desire to work in marketing or product management 
• A self-motivated, resourceful individual
• Strong analytical and problem-solving skills
• Strong communication and presentation skills 
• Ability to synthesize research findings and write content 
• Ability to collaborate amongst different teams and working styles
• Sample work including a marketing case study is a plus 

This is a great opportunity for an MBA student but applications from all graduate-level disciplines will be considered. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.