We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity:

We are looking for a passionate Product Strategy Analyst to work across our Product Management, Product Operations, Leadership and Board to assist in the building of rigor and consistent approaches for product development efforts. In this role, you’ll be working with senior audiences to help understand the market opportunity of features and translate that into a business case and ROI model for future investment. In addition, you will focus on assisting product management leadership in delivering against a product vision and defending against distractions and resource drains. 

You are passionate about product strategy and have experience building financial models, understanding usage and customer data and building compelling decks for communication with senior audiences.   

Your primary responsibilities will include:

• Strategy Definition- You will assist in the building and driving an ROI framework that the product team uses across solo’ed areas to define the product strategy, ensuring roadmap decisions are aligned with market opportunity and company business objectives.
• ROI Models and Business Case - Lead the development of financial models to support various product investment thesis’. This includes the spreadsheet work and data analysis, summarizing findings and presenting to senior audiences
• Pricing & Packaging Assistance - Central to product strategy is product pricing and packaging.  You will be a central member within our Pricing and Packaging Initiation committee, assisting in modeling out the data to verify pricing model implications on revenue.
• Buy, Build, Partner - Assisting in the crafting of the “how to” of a given product initiative- buy, build, partner to ensure a consistent approach across senior leaders in product.
• Product Operations - Support product operations initiatives that align with roadmap & strategy prioritization, such as standardizing the way our product team is gathering and managing feedback from customers and internal teams. 

What we are looking for:

• Financial Background - you are experienced in building business cases that align with and support overall company financial budgets and reporting. 
• Passionate about product - You have worked in or worked closely with product teams in SaaS or technology companies. 
• Data and spreadsheet savvy - you need to love working in excel and building a model.
• Data translator- you need to easily understand the data, translate into compelling summaries and help us prioritize what’s important.
• Innovative and entrepreneurial - we want to move fast and assess many ideas to find the nuggets of gold.  All the answers may not be in front of you but, you love to help find a proxy for use to move forward and estimate. 
• A “get stuff done” mentality that enjoys rolling up their sleeves and working collaboratively with their team, finance partners and product management counterparts. 
• Ability to identify key metrics and communicate results and implications to executive stakeholders
• Excellent understanding of software lifecycle concepts, methodologies, and practices

Bonus points if you have experience with:

• Product led growth strategies
• Developing partnerships 
• Business strategy, general management
• Working in a highly distributed organization

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. 

Perks and Benefits 

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme 
• Recognition of Service 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.