Join Our Nosto Team

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.

Nosto is hiring a  Product Support Specialist in a Support Engineer role. This position is based in the LATAM region.

Please send your resume along with the cover letter.

Description about the roleYou will be responsible for a wide array of duties including but not limited to provide first line product support to customers via e-mail/ticketing system and occasionally conference calls by resolving issues and conducting product training, assisting the sales team as a product consultant to achieve their targets, debugging highly complex issues for onboarding and live customers. You will be frequently working within Shopify, Magento, Bigcommerce, Salesforce Commerce Cloud and custom e-commerce platforms.You will be a part of Nosto’s Client Services Team in North America. The role is designed to support the US market in regard to high-level technical matters in SMB, Mid-Market and enterprise clients. As an intermediary between the developer teams and the US customer base, you will be able to access and debug Nosto platform code. As such, not just frontend but also backend skills are important including Java and PHP.

Customer interaction is part and parcel of the role.

Responsibilities:

• Serve as a product support to current and potential customers mostly via in-app based ticketing system and email, but occasionally also via phone.
• Answer product inquiries and technical support requests, both to customers and internal stakeholders.
• Real-time debugging of critical issues with an SMB and enterprise client base
• Be a resource for our Senior Solutions Managers, including trained frontend engineers.
• Assist sales team as a pre-sales engineer.
• Assist the Customer Success Team as a Product expert

Requirements

• Proficiency in html, .css, javascript and API
• Hands-on e-commerce experience within various platforms including Shopify, Magento, and Bigcommerce
• Hand-on experience in either AB Testing platforms, ecommerce analytics suites, personalization engines, ad platforms or CDPs are a big plus
• Fluent English. Spanish is a big plus

Do you think you are not a 100% fit, but your skillset is close? We encourage you to apply anyways.What we appreciate

• Proficiency in a frontend framework such as React, Vue, or equivalent
• Any other language: german, french, swedish, portuguese

What we offer: 

• Opportunity to learn and understand the eCommerce industry, retail, and the “tech” business from a well-rounded team of experienced industry experts both in Nosto and our Partner network

• Working with a state-of-the-art e-commerce product with a great portfolio of local and global businesses, case studies and supporting materials. Allowing you to deliver it to exciting and innovative online businesses and brands.
• A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.
• A diverse office culture and plenty of unique reasons to love your job (http://www.nosto.com/join-us/).

Benefits:

Vacation time

An extra day off on your birthday!

Apple Devices for work

 Awesome team members from all over the world 

Headspace meditation and mindfulness app

Nosto Supports Workplace Diversity

We are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know.