We are seeking a highly motivated individual to join Hellofresh as a Production Support Technician. You be to be the first point of contact for technical support for our distribution centre based in Banbury. You will also be responsible for completing reactive and preventative works across the site, reporting defects to contractors, assisting contractors and keeping up to date on tickets raised on our CMMS system.

What You Will Be Doing:

• Helpdesk and ticket management for the distribution centre 
• End-user device support (PCs, tech devices, and office applications)
• Server support (Windows, Linux, VMware, O365, AD, DNS, DHCP)
• Additional business support (Building management systems)
• Complete planned preventative maintenance (PPM) 
• Record completed PPMs within the maintenance manual and CMMS system.
• Identify any defects that arise whilst completing the PPMs and undertake rectifications, including recording of actions taken within the maintenance manual and CMMS system
• Be available on call for any emergency issues on a rota basis

Who You Are:

• Support experience with Office365 administration, MS Office, Windows & Linux servers, VMWare, PC hardware/software maintenance, and networking.
• Desire to learn and grow in the field
• Patient and personable with excellent communication skills
• Ability to work effectively as part of a team with a flexible "can-do" attitude
• You will have the ability to work alone and work methodically to fault find
• Energy, enthusiasm, commitment and a can-do flexible attitude
• Ability to learn quickly and think independently
• Be available to be on a callout rota
• Previous experience using a CMMS system

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Bippit account - financial support
• Free professional development and coaching memberships
• Mental health first aiders and an employee assistance programme
• Eye care scheme
• Cycle to work scheme
• Group Life Assurance

Location: The Granary, Unit 3, Chalker Way, Banbury, OX16 4XD 

Work Schedule: 40 hours a week, shift patterns including either a saturday or sunday 

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.