As a Professional Services Security Consultant (under the Customer Success umbrella) you will be helping customers implement and adopt our next generation SIEM and log analytics solutions. You will be responsible for guiding customers through data pipeline architectures for many different types of machine data, configuring security content (parsing, normalizing, rules, automations), building dashboards and reports as well as training and enabling customers on Sumo Logic’s platform.

In addition to interfacing with customers you will also interface with other Customer Success teams as well as with various other parts of the organization, from Product Management and Engineering to Sales and Support.

• Design, architect and build large machine data pipelines
• Write parsers and SIEM rules per customer’s specification
• Configure automation playbooks  in-line with customer’s enrichment & notification use cases
• Develop a deep relationship and become a trusted advisor to customers and be the voice of the customer within Sumo Logic
• Deliver training and enablement on our software solutions
• Work closely with Product Management and Engineering teams to improve overall customer experience and our products
• Ability to work 6a-3p local time to support EMEA and Eastern USA. This will be a hybrid role with 2 days per week in our San Jose office.

• Hands-on experience working with SIEM tools (Sumo Logic, Splunk, QRadar, LogRhythm, etc.) as an Analyst, Security Engineer/Architect, Content Developer or in a Pre-or Post sales capacity.
• Working knowledge of major cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP), including familiarity with core services, deployment models, and basic security and networking concepts.
• Demonstrated Security domain expertise, including knowledge of MITRE ATT&CK framework
• Experience with log data relevant to security (firewalls, operating systems, endpoint protection, etc.)
• Ability to write complex regular expressions
• Excellent communication and interpersonal skills
• The ability to thrive in a fast paced, high growth and rapidly changing environment
• Although the work is mostly conducted remotely, must be located within driving distance of major airport and willing to travel about 10% of the time for company, team, and/or customer meetings as necessary

• Hands-on experience working with and configuring SOAR tools
• Proficiency writing scripts in Python
• Customer-facing experience in a Professional Services or Customer Success role
• Understanding of AWS security best practices
• OpenTelemetry configuration experience

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

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