OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge 

• Trust is increasingly a differentiator that Customers, Prospects, Employees, Investors and other stakeholders care deeply about. 
• OneTrust is the leading Trust Intelligence Platform and growing rapidly. 
• OneTrusts’ Professional Services are experts in implementing the Trust Intelligence Platform. 
• Our customers expect and deserve a great onboarding experience. The Program Manager will lead the professional services teams at our most strategic and important customers. You will own the overall Trust Intelligence implementation and be the internal advocate for your customers. 

Your Mission 

The Program Manager has overall responsibility for the Implementation of the Trust Intelligence platform at our biggest, most strategic, and complex customers.  

• Your Job is to ensure our customers have the best possible onboarding and professional services experience. We strive for our customers to get quick return on investment, value, and benefits of the Trust intelligence platform.  
• Provide implementation best practice advice and direction to our project managers and consultants, acting as a mentor, coach, and leader. You will monitor progress of projects and provide support to address challenges to keep the implementation on track. 
• You will Perform project risk assessments on your programs, develop contingency plans, and recommend mitigations, as needed.  
• Ensuring appropriate governance is in place, including delivery of accurate reporting to the Customer Leadership covering project status, key milestones, key project metrics, resource capacity, and financial health. 
• Focus on meeting and maintaining Program Financial goals and manage change and/or mitigate risk as it arises.  
• You lead OneTrust’s strategic relationships with senior stakeholders during the implementation, providing best practice advice and a point of escalation, and working to position OneTrust as a trusted advisor and partner. Mediation and communication are key tools you use day to day. 
• Build a strong internal network across OneTrust to pull in experts to overcome obstacles and facilitate forward momentum. Relationships with our Sales, Product, Security, and Customer Success teams are priorities. 
• You will work closely with our Sales team, providing expertise on new opportunities or identifying new business with existing customers as our relationships mature. You have a strategic mindset and can structure a multi-year implementation and future sales roadmap. 
• Work with OneTrust’s Partners to ensure they are successful in implementing OneTrust and have the right oversight, quality assurance and best practices available to them.
• Strive for continuous improvement helping our teams, processes, and technology to be efficient and continue to evolve as we mature and grow as a company. 

Your Experience Includes  

• Bachelor’s degree in a relevant subject, or equivalent experience. 
• 1+ years Program Manager experience. 
• 7+ years’ experience performing in a Project Manager role. 
• 5+ years of customer facing experience in Professional Services or as a Consultant. 
• Used to managing large Programs or Project Portfolios in complex changing environments. 
• Comfortable writing new Statements of Work and Change Orders. 
• Software as a Service (SAAS) Implementation experience. 
• Exceptional communication (verbal and written) and presentation skills. 
• Extensive experience of stakeholder management, up to C-Suite level. 
• Strong negotiating & influencing skills. 
• Intricate attention to detail while maintaining sight of the big picture. 
• Process-oriented, outcome-focussed, strategic, and commercial thinking. 
• Creative problem-solving skills focused on solutions and removing obstacles. 
• Keen networker and collaborator with other departments (e.g. Implementation, Product, Sales, Support, Customer Success, etc). 

Extra Awesome: 

• Certifications relating to Project Management or Programme Management methodologies (e.g. PMP, PRINCE2, Agile, MSP, etc.)   
• Experience of leading teams, and coaching & mentoring colleagues/co-workers
• Relevant Privacy or GRC experience
• CIPP/E and CIPM certifications 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.