The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You will: 

• Act as internal POC for assigned projects, including set-up and running of meetings,recording and distributing actions, flagging and communicating risks
• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality
• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations 
• Work through dependencies and decisions required with internal teams and third parties
• Identify and act on organic account growth opportunities in partnership with Client Services
• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized). 

You have: 

• 3+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.
• Experience in Marketing projects: Social, Media, Creative.
• 3+ experience in project finance, pipeline planning, forecasting, road mapping and leadership.
• 3+ experience in resource management for projects including balancing priorities, timelines.
• Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.
• PMP designation, SCRUM Master, Six Sigma.
• Understand the work they manage and act as a contributor to the project team
• Exhibit a positive attitude, communicate clearly, and escalate issues early/proactively to relevant Delivery lead
• Build strong relationships with the team across all disciplines: - Effectively collaborate and mentor emerging talent. - Communicate and present scope, timelines, and project health in an effective, easy-to- understand manner for small-medium projects- Present the work in internal meetings- Understand client business goals and objectives as it applies to each project- Seamlessly transition among deliverables and competing priorities- Identify team needed, properly secure, and staff projects at project level- Understand the main forms of digital and traditional marketing and how they differ (where applicable)- Understand the ways technology lives in projects, with a proficient understanding of technology types (app, tech stack, platform, VR, automation, etc., manage small to medium sized projects with a technology component. 

What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx