Software Implementation Project Manager, Global Services

Position Overview

As part of the Enterprise Delivery Division of Customer Experience, the Project Manager has an overall responsibility for the successful planning, implementing, monitoring, controlling and closing of Intelex system implementations.

Responsibilities and Deliverables

Implementation Support

• Lead, plan and organize all phases of projects in collaboration with (Sr.) Solution Architects and (Sr.) Project Consultants to develop project plans that align to the requirements and effort of client solutions.
• Effectively communicates with the client, Intelex project team and other cross-functional departments in order to ensure all project requirements and landmarks are understood and delivered according to the project plan.
• Coordinates project requirements with clients in order to ensure complete alignment on project results.
• Ensures all client information / data requirements are received and communicated.
• Creates and implements project plans and revises as appropriate in order to meet requirements.
• Facilitates the day-to-day operational aspects of a project and scope, including project budget.
• Effectively applies implementation methodology and enforces project standards.
• Identify, assess and mitigate project exposure and risk, anticipating challenges, and provide escalation management when necessary.

Operations

• Responsible for project profitability, revenue, margins, bill rates and utilization.
• Identifies business development and "add-on" sales opportunities.
• Resolves and/or raises issues in a timely fashion.
• Effectively uses each team member to their fullest potential.
• Sets and manages client expectations.
• Effectively communicates with clients to identify needs and evaluate business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Contributes towards the continual improvement of our service delivery models.
• Travel to client locations. Expected travel is 10%-30%.

Organizational Alignment

• Reports to the Manager, Project Management Office
• You will have access to the entire Global Services community for support, consisting of incredibly versatile, Peers, Consultants, Solution Architects and Subject Matter Experts.
• A tenured member of the team will be your dedicated Intelexian mentor, for the duration of your onboarding.

What can you expect working with Intelex as a Project Manager?

• You have a unique opportunity to contribute first-hand to a bigger purpose, whether it is helping our customers eliminate Injury/Illness on the job or reduce their impact on the environment.
• Ability to showcase your Project Management skills with our customers from around the world and across a variety of industries.
• Intelex offers the flexibility of a hybrid working model that gives you more choice over where you work best, either remotely from home, from our office space, or a combination of both. Employees may be asked to attend the office for specific company events or meetings.

Qualifications

Skills & Work Traits

Required:

• 3+ Years Project Management experience delivering SaaS solutions
• Ability to maintain strategic relationships with various internal and external parties such as clients, vendors, employees and executives.
• Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
• Strong understanding of the software implementation project lifecycle including waterfall and agile methodologies.
• Results driven with a proven ability to project a positive sales demeanor.
• Ability to understand business needs in order to align the business need into system capabilities.
• Communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by the change.
• Experience managing complex enterprise projects and demonstrate a track record of delivering results.

Preferred:

• Understanding of Waterfall and Agile methodologies.
• PRINCE2, PMP or relevant Project Management Certification
• Understanding of Environmental, Health, Safety or Quality considered an asset.

Technical Competencies

Required:

• Prior experience with MS Office and in-depth experience with MS Project

Preferred:

• Strong understanding of application architecture and design principles

Education

Required:

• Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience.

Preferred:

• PMP certification, preferred.

Other Requirements

• Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.