As a Project Specialist part of the KYC/Onboarding team, you’ll play a key role in helping to define and implement our onboarding strategy across all products and customer segments. You’ll lead cross-area projects by conducting data-based analysis and making recommendations that constantly improve our processes, while providing analytical insights to help deliver the best operational strategy and customer experience.

Are you hands-on, analytical and great at stakeholder management? If so, come and join us :)

What you’ll do

• Lead main projects for KYC/Onboarding, working with different teams and on cross-areas projects that will deliver efficiency and improve customer experience
• Define project priorities based on overall area strategy and impacts
• Actively develop and maintain relationships with KYC/Onboarding stakeholders to ensure the mapping, alignment and tracking of projects and process reviews
• Measure, monitor and optimize onboarding processes and flows
• Add value to business strategy by analyzing data and generating insightful conclusions
• Align on KYC/Onboarding main processes and projects with several stakeholders by utilizing data to contribute to business insights
• Roll-out of new products and integrations for KYC/Onboarding, aligning with product squads
• Active role in defining and measuring OKRs against the company's strategy each quarter
• Serve as a technical reference, providing technical guidance for the rest of the team

You’ll be great for this position if you

• Have 2+ years of experience leading complex and cross-areas projects
• Are fluent in English - you’ll be part of a truly global team
• Have experience effectively communicating with multiple stakeholders at the same time, balancing different interests and perceptions
• Have advanced Google Sheets/Excel skills
• Have advanced data visualization skills (Tableau, PowerBI, etc) 
• Are able to engage and influence different stakeholders 
• Have strong analytical and problem-solving skills
• Have availability for an office first work model 

Why you should join SumUp

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.
• You’ll have a autonomy to propose and implement meaningful changes that will impact the market and small business
• You’ll have the space to drive your career in a high-growth environment
• Health insurance plan (co-participation), Caju benefit (flexible balance: meals/ food), life insurance, partnership for mental health activities with Zenklub, optional dental assistance, transport voucher or parking space at the office building, Gympass and more.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, Australia and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.