Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

What you'll do

• Extends that of the Level 2 Analyst responsibilities
• Acts as writing support for the Field Sales and direct writer for Deal Desk
• Project manages deals from review to kick-off call, including deal structure,
• Maintains and enforces agreed-upon departmental review and approval of SLAs
• Assists in reviewing contractual language and escalating to ensure deals align with policies.
• Oversees the Sales Support Slack channel to aid and offer advice on deal questions and other ad hoc requests.
• Oversees the Sales Support Case queue, consistently maintaining case SLAs and handling complex and non-standard requests.
• Partners with Sales Operations and Sales Systems teams to facilitate process and system improvements.
• Contributor and editor by request for content in Responsive (formerly RFPIO)
• Responsible for training and onboarding new Deal Desk Hires
• Personal Growth / Projects
• Focus on proposal process improvement and functional elements of project management.

What you have

• Demonstrated familiarity with the Enterprise SaaS/B2B Industry - Deal Desk, ticketing management workflow software Jira, preferred.
• Previous experience as an RFP Proposal Writer - 3 to 5 years minimum.
• Strong English writing, editing, and speaking skills.
• Prefer AP Style writing guidelines experience.
• Effectively manage various RFP/RFI formats and document types, often simultaneously.
• Skills to evaluate components required for RFP response, identify resources and gaps, and develop a timeline plan to meet the submission deadline
• Demonstrated ability to partner with internal teams and other cross-functional departments to help gather information to support proposal response
• Experience in Enterprise Sales models
• Highly organized, with solid project management skills
• Excellent writer and communicator, self-aware, transparent, professional, and open to feedback
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter/Year
• Ability to prioritize and effectively manage workflow distractions
• Strong skills in gSuite, Slack, Salesforce.com, Jira
• Basic knowledge and understanding of a content management tool, Responsive (formerly RFPIO) preferred.

Bonus Points

• Field Satisfaction
• Responsiveness to cases
• Efficiency in resolving issues
• Transparency in addressing ongoing problems, SLAs, and field expectations.
• Knowledge base levels – Hitchhikers
• Proficiency in Responsive

Perks and BenefitsAt Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

#LI-RD1

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.