BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Professional Services Global Customer Delivery Operations department is looking to expand our Services Sales Desk and Order Coordination team with a dual role position.  

As a member of the Services Sales Desk, you support sales teams, customers, and resellers to identify and scope the professional services needed to implement a hardware/software solution or to meet other needs. You are responsible for translating those requirements into tasks and the level of effort necessary to perform the services. You also engage specialty services partners to build their services and quotes into a proposal and list pricing. You will work with customers and other teams around the globe. You will need to build the trust of all you support, using a combination of your technical abilities, communications skills, and demonstrated ability to take ownership of the opportunities, seeing them through to the completion of the sale.

As a member of the Order Coordination team, you will be working directly with the end-user’s customer. Support and guidance from other professional departments such as support, sales teams, contracted delivery partners, and resellers. You help bridge the gap from sales through delivery, including identifying scope work, site readiness, technical review, and availability requests. You are responsible for the end-to-end coordination and customer experience. You will need to build the trust of all your support, using a combination of your technical abilities, communications skills, and demonstrated ability to take ownership of the opportunities, seeing them through to the completion of the sale. 

The successful candidate will work effectively with the PS Managers, Regional Sales Directors, District Managers, and Account Executives to develop service opportunities and business solutions successfully. There will be ongoing operational and financial analysis, measurement, and continuous program improvements.

Provide sales support to the global sales teams (including resellers) and their customers. Areas of responsibility include

• Manage and be one of the main points of contact for the Services Sales Desk
• Respond to scoping requests for new professional services opportunities
• Work with various requesters/stakeholders such as sales teams, resellers, distributors, customers, and field Engagement Management staff to determine the requirements of the service for the opportunity
• By leveraging your knowledge of solutions and services as well as other resources inside and outside, choose the most appropriate services solution, task verbiage, and level of effort to deliver the solution
• Translate into services proposal and services quote (SKUs and list pricing)
• Create word documents and use the pricing tool to create the proposal and preliminary quote
• Work with the sales opportunity owner to provide a formal sales quote that can be used to book the sale in SFDC
• When needed, provide objection-handling and reasons the customer (internal or external) would be well-served to purchase the services
• Provide a handoff of documentation and input to the delivery team once a deal books.
• RFI/RFP Responses
• Customer Scope of Work Creation/Review
• Rate Card Creation/Review
• Determine scope for services and level of effort
• Track each services sales opportunity, utilizing KeyedIn
• Coordinate relevant meetings
• Help develop program assets, collateral, and education
• Provide and or coordinate training, continuous learning, and development of the Services Sales Desk

Provide order coordination to the APJ region. Areas of responsibility include

• Tracking the entire lifecycle of Professional Services bookings
• Collaborating with Support, Operations, Logistics, Sales, and Finance to execute professional services tasks
• Coordinating Service engagements and installations
• Managing the calendars and scheduling of a team of implementation engineers
• Responsible for maintaining our support applications: SalesForce CRM, KeyedIn
• Other projects as deemed appropriate

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• High School Diploma or Equivalent
• Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
• 8+ years of project/program management or SoW/technical writing experience
• Ability to simultaneously work on multiple engagements and priorities
• Excellent time management, analytical, strong verbal and written communication skills 
• Flexibility supporting various time zones
• Basic accounting and finance knowledge
• Proven experience in developing and automating processes
• Proven experience in managing large-scale programs
• Sales experience a plus
• Professional Services engagement scheduling experience
• Strong interpersonal and presentation skills for interacting with team members and clients
• A passion for customer satisfaction and outstanding customer experience
• A strong work ethic, professional representation of Pure Storage
• Must be willing and able to work in an open office, team environment

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.