Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. You will report to the PSC Lead and the role is based in Milan.

Responsibilities

• Handle inquiries and requests from Italian and French partners via phone and email promptly and efficiently.
• Provide immediate support to partners regarding commission inquiries, technical issues, store openings, and general administrative matters (eg: payments and invoices issue).
• Collaborate closely with the sales and commercial teams to ensure seamless coordination and support for partner needs.
• Act as a liaison between partners and internal departments to facilitate effective communication and resolution of issues.

You are right for this job if

• You would like to work in a dynamic team where new challenges are solved every day.
• You already have at least 1 year of customer service experience.
• You have excellent skills in using Apple MacOs X and Windows operating systems and Windows Office applications (Word, Excel, Power Point).
• You know how to work fast without losing accuracy.
• You have good English and French knowledge.
• You are available to work on shifts 5 days per week.

Benefits

• Access to Deliveroo Plus (no delivery charge for all your orders).
• Yearly welfare credit
• Be a member of the team in the startup company that is changing the way food is delivered.
• Have the chance to work in a team of young people who are enthusiastic about their job and who make the working environment dynamic, informal and full of opportunities to learn every day.
• Have the chance to try the best restaurants.
• So much more to discover once you are part of the team!

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.