Q-commerce Account Manager

Full Time
Warsaw, Poland
10 months ago

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
  • We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
  • We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
  • We invest in doing good by dedicating time and resources into social and environmental initiatives. 
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Q-Commerce is the second biggest category inside Glovo. We are currently building a strong Local team to re-invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever.

Be a key role in developing the Q Commerce vertical in Poland. You will lead this new business to reach our vision of providing the most demanded goods and services in less than 30 minutes in any city. 

THE JOURNEY

  • Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement 
  • Own partner relationships end to end, from the top to bottom line of the P&L 
  • Be responsible for our partners business performance and ensure partners growth. Build reports, analyze main KPIs. Take actions to reach your goals and company OKRs.
  • Get feedback from your partners and translate it into product, marketing and operations improvement. 
  • Guarantee partners’ content quality
  • Increase  Glovo visibility through marketing activations with our partners in their offline stores
  • Improve Glovo’s revenue through commission renegotiations and monetisation of your  partners
  • Be the main POC between Glovo different areas and the Partner
  • Onboard new partners on our platform by providing them all the necessary tools and information to start working with us.

WHAT YOU WILL BRING TO THE RIDE

  • At least 2 years of experience in high-performance account management or Business Consultancy.
  • Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data
  • Get things done attitude, proactive, organized, and obsessed with details
  • Exceptional verbal and written communication skills with an aptitude for building strong client relationships
  • A high level of interpersonal and influencing skills
  • Strong Commercial skills.
  • Comfortable working in a high growth and high-performance start-up with a fast pace.
  • Polish proficiency and a very good command of English are a must
  • Degree in Business Administration, Marketing or Engineering is a plus SQL and visualization tools knowledge is a big plus

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!