A QA Lead reports to a QA Manager. Works closely with QA Subject Matter Experts, other QA members, project managers, designers and developers to ensure QA standards and client satisfaction are delivered thought-out the account. A QA Lead is someone that brings support to the QA Manager on many tasks, provides leadership and career development to the team members.

You will:

• Responsible of the supervision of the QA team members directly assigned to him/her, and accountable of following up their performance, and projects.
• Responsible to promote effective communication, a sense of participation and involvement amongst QA members.
• Responsible to plan, conduct, technically direct and maintain the required level of quality expected by the account/client.
• Responsible of overseeing QA member’s tasks of his/her assigned projects and escalate when needed.
• Responsible to attend, lead and/or organize meetings on behalf of team
• Responsible to promote QA values and principles not only for the QA team but for everyone in the company and our clients.
• Responsible to promote a team-oriented and collaborative environment among all the team members
• Responsible of promoting a positive environment and motivate the team.
• Responsible to communicate test results, and escalate issues and risks by following a correct escalation path.
• Overseeing test data identification
• Creating, co-creating and provide oversight on test plans and managing different testing suites
• Writing and maintaining test cases/scripts
• Responsible of creating QA estimations
• Create and oversee traceability matrix documents based upon project requirements
• Create and oversee checklist documentation based upon project requirements
• Provide support on functional and non-funtional testing when necessary
• Develop test design documents to cover requirements.
• Overseeing, delegating and coordinating work to other QA Associates and apprentices, as needed.
• Mentoring staff members and act as a career developer

You have:

• Minimun 7 years of experience in Software Quality Assurance
• English Proficiency (B2+/ C1 reading, writing, and conversation)
• Extensive experience in leading QA and cross-funtional teams and technical projects
• Bachelor’s degree in software engineering or related field or equivalent work experience.
• Knowledge of Agile Methodologies for software development
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Extensive knowledge of Windows or MacOS software is expected.

What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx