See yourself at Twilio

Join the team as Twilio’s next Regional Security & Safety Manager in North America

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a high impact security operations team focused on protecting Twilio personnel, corporate sites and assets in the NAMER region.

As part of the Corporate Security Operations team, you will manage the strategy, development, and implementation of physical security operational programs, technology and personnel. This position will be hybird based in San Francisco and will report to Twilio’s Senior Manager of Global Corporate Security Operations. 

Responsibilities

In this role, you’ll:

• Serve as a subject matter expert and trusted advisor to internal stakeholders to advocate for appropriate, balanced, and reasonable risk mitigation regarding security operations
• Oversee guardforce vendor contracts, including vendors for in-office event security coverage, risk assessment, and security software usage and vetting
• Lead event security initiatives by providing guidance and direction to organize and manage security for various internal/external incidents
• Strategically and holistically plan security strategies for remote work in coordination with non-security groups responsible for workforce planning
• Lead Health & Safety initiatives to design, implement, and continuously improve operational programs regionally
• Maintain awareness of global events that could, directly or indirectly, impact employee activities, sharing commentary, analysis and data.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years experience in executive protection, event security, travel security or risk management as an FTE (non-contract role)
• Experience leading security logistics for facilities
• Ability to identify, analyze, and explain the present or future needs for proposed security initiatives to senior management
• Comfortable leading large cross functional initiatives, and collaborating with management from Legal, HR, Facilities, Safety and IT
• General understanding of security systems technology and their capabilities
• Experience conducting risk and vulnerability assessments and operational security design/planning
• Willing and able to travel to any of the Twilio facilities sites and work flexible off-hours and weekends as required.

Desired:

• Bachelor’s degree (advanced degree preferred) in business, security, or a related field
• Excellent written and verbal communication skills.
• Experience in protection strategies, tactics, and technology.
• Demonstrated technical capabilities related to protection services preferred
• Experience chartering, managing, and maturing security programs

Location:

This role will be hybrid and based in our San Francisco, California office. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $102,106 - $127,700
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $108,160 - $135,200.
• Based in the San Francisco Bay area, California: $120,160 - $150,200.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.