Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

As a member of Intercom’s Key Sales Team, you will be leading the growth of our existing business. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We are customer obsessed and everything we build is in effort to improve the customer experience.

As a Relationship Manager, Key Accounts at Intercom, you’ll play a pivotal role in driving innovation and deepening partnerships with our premier clients. Intercom is a high-growth, product-first company that thrives on speed and innovation—we shipped 183 updates last year alone. With cutting-edge features and new products launching regularly, you’ll have unique opportunities to strengthen client relationships by offering tailored solutions. This role operates at the intersection of strategy, technology, and collaboration, requiring executive presence, cross-functional teamwork, and a passion for tackling complex challenges in a competitive environment.

We currently operate in a hybrid working model and this role is open to our Chicago office. 

• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals.
• Work with current customers to understand their business pains, and provide solutions based on our solutions to effectively alleviate them.
• Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
• Ability to think and work creatively to develop unique joint value propositions and product strategy within Intercom
• Ability to synthesize complex information into the essential points needed to inform and influence executive decision making. 
• Superior relationship building and exceptional consultative sales skills with a passion and hunger to win.
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
• Build relationships with Intercom’s largest customers ensuring revenue growth and customer retention.
• Carry a team lead mentally & engage in team development and mentoring.

• 8+ years experience in a closing B2B sales role, including managing existing accounts.
• 5+ years of SaaS experience strategic selling in the MME segment.
• Strong sales instincts and track record hitting and exceeding quota.
• Exhibits a growth mindset, intellectual curiosity, and ambition.
• Ability to build and maintain deep client relationships across levels in complex organizations.
• Comfortable and energized operating and problem-solving in a fast-moving organization.
• Exceptional written and verbal communicator.
• Demonstrable history of leadership, with both immediate and cross-functional teammates.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.