About the team

We're looking for an Insights Executive to join us in the Research & Insights team in our London HQ. You'll join a team who are passionate about making sure our customer's voice is heard and delivering a meaningful impact across all of our 10 markets here at Deliveroo. The Research & Insight team's focus is on creating competitive advantage through creating the best understanding of our customers and helping teams use insight to make better decisions, that help Deliveroo to meet our mission of transforming the way we shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

About the role

Our Research & Insights Executive will join our Marketplace and Experience Pod, supporting our Customer Experience & Brand Tracking Programmes and helping us to understand and drive the experience of our Rider Fleet, Restaurants, Grocery and Retail Partners. You will report directly into the Head of Marketplace & Experience Insights and will work 3 days a week from our London HQ (hybrid working).

What you'll do

• Support with the creation of our Voice of the Customer and Strategic Brand Reviews
• Run research projects to understand the perception and experience of our customers
• Work with teams across Deliveroo to help our stakeholders understand, access and use our voice of the customer programme data
• Provide data and summaries of voice of the customer activity for our market monthly business reviews
• Support on major pieces of research and insight to understand how we as Deliveroo can better serve our consumers, restaurants, shops and riders
• Manage the relationship with our voice of the customer programme agency

Requirements

• Bachelor's Degree (Marketing or Business preferred)
• Marketing experience
• Experience analysing sets of data using excel / equivalent
• Experience using both qualitative and quantitative research methodologies
• Computer literate with familiarity in using presentation, document and spreadsheet software
• Experience in project management

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.