Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

We’re the Storefront Experience Design (SF XD) team at Wayfair, and we’re tackling exciting problems that are reshaping how people discover, find, purchase and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.

We are looking for someone passionate in Research and Design Operations to manage our day-to-day operations and license management for Storefront Product Designers and Researchers, as well as coordinate user research studies. As a core and trusted member of Storefront Experience Design (SF XD), you will play a significant role in enabling the team to move faster and be equipped with the right tools.

What You’ll Do

• Tools
• Manage vendor relationships for design and research tools, acting as the key point-of-contact with account reps
• Track the utilization of license usage and coordinating with stakeholders to forecast platform needs during regular intervals and ahead of contract renewals
• Manage license seat requests and allocation
• Draft vendor contracts renewals and associated research, vet tools through legal, security and procurement process
• Develop a baseline competency in the tools being managed, in order to assist others
• XD Tools include: Figma, UserTesting.com, Fable, Alida, Tremendous, User Interviews, Lottie
• User Research: Leverage existing vendor partnerships like Alida to curate, manage, and schedule a high-quality sample pool of user research participants for multiple user research studies
• Onboard new SF XD employees, working with managers to provide templates and support
• Partner with TPM on A11Y Program to integrate best practices with our vendors and help run monthly recurring a11y test in Fable and helping to vet new components/experiences for a11y compliance
• Partner with TPMs to maintain a label-generated dashboard in Jira for all XD work 
• Other responsibilities could include
• Schedule and coordinate SF XD Events, including monthly team meetings, Pod outings, and special one-off events
• Lead internal trainings, onboarding, and help channels on XD tools

This role’s path for growth includes future opportunities to help shape XD culture, lead new tactics to enable the team and improve processes, and be a strategic partner in roadmap planning in line with the larger organization.

We Are a Match Because You Have:

• Experience or training in operations, administration, traffic/project management, or similar roles, ideally in a digital product environment
• Baseline knowledge of design and research tools such as Figma and UserTesting.com
• Strong organizational and communication skills
• Experience training employees on tools or processes
• A plus if you have experience or baseline knowledge of accessibility standards and WCAG

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.