We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As an Experience Research Consultant on our Consulting Services team, you will act as a trusted research expert to guide clients in executing their own research via UserTesting. You will also help drive continued use and understanding of research best practices for top brands in North America. 

You will be able to understand client needs and confidently recommend what additional skills and training their teams may need. Clear communication is a must, as this role will execute training programs and regular strategic consults in order to grow research practices within client companies. We seek a collaborative individual to work with other internal team members in planning how to best engage clients and drive a high-value relationship with UserTesting.

What you will be doing:

• Act as a partner to customers and assist them with executing research. This may regularly include running programs to ensure successful use of the UserTesting tool and providing consultations on how to effectively build studies and target user populations.
• Plan and lead workshops around crucial customer needs (e.g., scaling research, measuring KPIs, research operations, benchmarking) 
• Enable customers in UserTesting use cases and various research methodologies (qualitative and quantitative). You will tailor enablement based on customers’ specific goals and level of research experience.
• Advise customers on research tactics, best practices, data analysis, producing findings, and storytelling to ensure customer goals are achieved with high quality and efficiency
• Collaborate closely with the UserTesting account teams to support customer retention and growth
• Drive adoption of UserTesting as an embedded solution into customers’ processes by giving them industry best practices in research operations and acumen in when and how to test

What we are asking:

• Experience in user experience research or consulting
• A consultative approach to problem-solving and ability to guide customers to solutions
• An understanding of how UX research benefits businesses and how to enable our customers to prove that value
• Experience working with remote user testing tools (if that’s UserTesting or UserZoom it’s a bonus, but any experience with other tools will still be great)
• Solid experience with a wide variety of UX research methods (for example, usability testing, click testing, card sorting, tree testing, moderated interviews, concept testing)
• Embedding research across different stages of the product development life cycle
• Instructing others on research best practices and/or how to use online research tools
• Ideally willing to travel to customer on-sites (sparingly)

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.