BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Resident Storage and Migration Engineer primary responsibility will be to ensure that the storage infrastructure is running smoothly within the customers’ data center operations environment. They are responsible for monitoring and supporting the existing Pure Storage infrastructure at a customer account. The Resident Storage Engineer must be able to operate with direct supervision from our customers and they must be pro-active members of the operations teams.

The individual must be well organized and a self-starter with strong follow-through and problem solving skills. This is an enterprise class position and the candidate must be capable of representing Pure Storage in the context of our customer’s operating model.

You will possess a thorough understanding of modern datacenter and hybrid cloud IT architecture, networking and implementation of these solutions. You must have experience across enterprise storage platforms, different data migration technologies for SAN, NAS, Object, CAS, know most enterprise class operating systems, and be comfortable with SAN fabrics and NAS networking solutions. You will also be experienced in delivering large scale and complex data migration projects utilizing all the mentioned offerings and will also be skilled in scripting to enable automation of these processes where appropriate.

Job Responsibilities

• Support and daily administration of storage infrastructure.
• Proactively reviewing/auditing and reporting on the customer’s storage environment for error conditions and efficiency status.
• Becoming a trusted advisor to the customer and account team.
• Staffing augmentation to customers storage team.
• Being a key conduit working with Pure Storage Global Services for support calls.
• Perform operational duties within a customer’s IT Service Management framework.
• Provide support for storage projects and solutions such as data migrations, backup and restore, disaster recovery, storage consolidation, data protection, and storage performance.
• The responsibilities of a Resident Storage Engineer will include:
• Provide daily operational management of Pure Storage estate through the use of management tools ensuring operational response for execution, provision, access and performance.
• Ensure Pure Storage products are suitably configured for maximum storage efficiency. This may include such tasks as product upgrades, performance monitoring, and system audit tasks.
• Create and maintain Pure Storage infrastructure best practice documentation for the customer.
• Provide support for operational issues, incidents and defects, responding in a timely manner to triage problems and implement fixes or escalate to Pure Storage Global Support.
• Understanding of Service Operations (ITILv3).
• Translate customer business requirements to migration solution that will support achieving them.
• Be an expert in Pure migration methodology. Able to explain how methodology helps to mitigate data migration risks at the customer environment. 
• Conduct detailed technical discovery of a customer environment.

• Key functions include interfacing with Operations Management and the Customer Support.
• Delivering on tasks within the following processes against customer service Levels:
• Service Request Management.
• Event Management.
• Incident Management.
• Problem Management.
• Access Management.
• Understanding of Service Transition (ITILv3).
• Support storage related projects for the customer’s IT and deliver on tasks within the context/use of the following processes as defined by our customers:
• Service Asset and Configuration Management.
• Service Validation and Testing.
• Evaluation.
• Release Management.
• Assisting with the client’s change management process.
• Knowledge Management.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• The Resident Storage and Migration Engineer will be expected to be technically proficient in the following areas:
• Unix or Windows systems administration functions Networking: Local Area Network technology, specifically Ethernet, IP, DNS and NIS associated daemons, FC switches and directors, network architectures including hubs, repeaters, bridges, routers, and switches.
• SAN and/or NAS storage, data replication, storage efficiency and manageability software.
• Storage operations management tools technical implementation and operational concepts.
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN.
• Knowledge of Microsoft Windows Operating Systems. Understand share and NTFS security concept. including domain structures, file systems, disk partitions, mounts, quotas, and general security.
• Knowledge of Unix, Linux, and/or System V Unix system administration (particularly AIX) concepts including disk and network administration, NFS and NIS/NIS+ administration, and Oracle ASM.
• Management or Experience With Technical Solutions For Supporting Data Migration (a plus).
• Data Center Moves/Migrations/Consolidation.
• Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data).
• Virtualization Tool - Cisco/Microsoft/VMWare (Cloud solution migrations).
• Networking infrastructure.
• Infrastructure migration tools such as Volume Manager, Datadobi, StorageX.
• Data Center Migration Implementations for block and file share data.
• Data center relocation tools and technologies.
• Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking.
• Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
• Understanding of Containerization, Cloud Natives and Kubernetes (or any Cloud provider) is preferable.

• Interpersonal Skills:
• Strong verbal and written communication skills to exchange information with team members, systems administrators, Pure Storage management, and the customer.
• Able to work with a customer’s technical representatives under a variety of circumstances to understand their requirements.
• Able to collaborate and share knowledge with Pure Storage technical team members and managers.
• Able to learn quickly and stay focused on the task at hand.
• Maintain composure and professionalism under challenging circumstances.
• Job Requirements:
• Able to work onsite 40 hours/week.
• Able to accommodate “on call” duties or work after hours if necessary.
• Strong command of ITIL concepts and the ability to operate within an IT Service Management framework.
• Operate against Service Levels and report the associated metrics for Service Levels as required.
• Familiar with ticket management systems and the functions of an IT helpdesk.
• Able to follow strict procedures for implementation, operations and escalations.
• Strong troubleshooting skills.

Min Qualifications (Education & Experience)

• A degree in Electrical Engineering, Computer Science, or equivalent work experience.
• 10+ years’ experience in IT operations (preferably a storage related discipline).
• ITIL V3 foundation certified preferred.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

INCLUDE FOR POSTING LOCATION IDENTIFICATION

#LI-REMOTE, #LI-HYBRID, #LI-ONSITE

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.