We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

The Team

The Revenue Operations Team is a vital part of UserTesting’s success. We are responsible for making sure the field-facing organizations are supported and enabled to drive revenue and deliver growth. It’s our responsibility to implement and maintain best-in-class solutions, analytics, and go-to-market strategies while supporting our company's sellers and customer-facing teams. 

The Role

The Revenue Operations Intern will be responsible for supporting the UserTesting Revenue teams (Sales/Business Development, Sales, Solutions Consulting, Customer Success Managers, Renewal Managers, and Partners), by working directly with them and their managers, creating analytic reports, maintaining data integrity, and contributing to the go to market strategies and planning required to drive revenue. You will be using innovation, analytics, and creativity to help create better processes and support our revenue team. 

Key Responsibilities

Revenue Team Support: Working directly with the Revenue team to troubleshoot and resolve issues.Business Analysis: Leverage data to deliver insights from analytics.Go-To-Market Strategy Planning: Assist in designing our next evolution of how our sellers take our product to market, and help decide which sales teams will target which accounts. Data Integrity: Help maintain the integrity of data to ensure the correct business decisions are made.

Required Skills and Abilities 

• Creativity and eagerness to innovate.
• Database experience (Excel/Google Sheets at a minimum, but ideally relational database experience)
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Experience with Sales and CRM tools like Salesforce.
• Demonstrates UserTesting’s values through work product and within day-to-day team interactions.

Soft Skills Desired  

• Communicator: You have strong communication skills and enjoy working with people
• Team-Oriented: You understand how to leverage your resources and company subject matter experts and can pull the right people together to help execute on strategic and timely tasks.
• Curious: You ask questions first and approach everything with a growth mindset and desire to learn
• Driven: You take the initiative to be a team player, collaborator, and relationship-builder whose infectious can-do attitude inspires others and enables great performance in a fast-moving environment; you frequently display hunger and ambition.
• Entrepreneurial: You thrive in a fast-paced, changing environment, and you’re excited by the chance to create new and innovative projects as the need arises.
• Self-motivated: You can work with minimal supervision and are capable of strategically prioritizing multiple tasks proactively.
• Passionate: You are passionate about collaborating (online & in-person) and supporting our revenue team’s motivation and engagement

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.