At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

What we’re looking for:

We are looking for a highly analytical, driven, detailed, and organized professional that can help us improve operational excellence with our sales process, tools and productivity. In this role, you will have the opportunity to use your data skills and become an expert in our sales process and systems, and directly support our Solution Engineering team. The ideal candidate will have experience working within sales operations, or data analyst function, ideally within a SaaS company. This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.

Responsibilities:

• Ticket Management: Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Process & Documentation: Develop a deep knowledge of tools and processes to help document and improve effectiveness. Optimize and create documentation to complete ongoing tasks.
• Reports and Analytics: Create reports in Salesforce and Google Sheets (using tools such as BigQuery). Gather reporting requirements and effectively deliver on reporting requests to support data-driven decision making. 
• Cross-Functional Communication: Effectively liaise between Sales Engineering, Sales, Contracts, Pricing, Partner Operations and Finance to support decision making, process improvements and data insights.
• Understand Business Objectives: Collaborate with key stakeholders to gain a deep understanding of the company's business objectives and revenue goals. Analyze market trends, customer behavior, and competitive landscape to inform strategic decisions.
• Support Pre-Sales: Work closely with the pre-sales team to optimize processes and provide analytical support. Analyze pre-sales data to identify opportunities for improvement and efficiency in the sales pipeline.
• Manage Behaviors to Improve Results: Identify and analyze key behaviors that impact revenue generation. Develop strategies to influence and optimize behaviors among sales and pre-sales teams for improved results.
• Set KPIs (Key Performance Indicators): Collaborate with teams to define and establish relevant KPIs aligned with business objectives. Monitor and report on KPIs regularly, providing insights into performance trends.
• Build Dashboards for SE's (Sales Engineers) to Track Performance: Design and implement dashboards tailored to Sales Engineers' needs, allowing them to track and measure their performance against set KPIs. Provide training and support to ensure effective utilization of dashboards.
• Advise on Measures and Areas to Report On: Offer strategic guidance on the key metrics and areas that should be regularly reported on to drive informed decision-making. Identify opportunities for improvement based on analysis of reported data.
• Streamline and Standardize Reporting: Streamline existing reporting processes to enhance efficiency and reduce manual effort. Implement standardized reporting formats to ensure consistency and clarity in communication.
• Run Bi-weekly Forecast Calls: Organize and lead bi-weekly forecast calls, facilitating collaboration between sales, pre-sales, and other relevant teams. Provide insights into forecast accuracy and work with teams to refine forecasting methodologies.
• Continuous Improvement: Proactively identify areas for improvement in revenue operations processes. 
• Data Integrity and Accuracy: Ensure the integrity and accuracy of all data used in revenue operations analyses. Implement and monitor data quality controls to maintain reliable and actionable information.
• Collaboration and Communication: Foster strong collaboration and communication with sales, pre-sales, finance, and other relevant teams. Communicate findings and recommendations effectively to drive alignment and action.

About You:

• Proficient with Excel/Google Sheets for intermediate to complex data analysis and data manipulation (VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
• Strong time management skills
• Excellent verbal and written communication skills
• Strong work ethic and organizational skills
• Experience in data operations or related roles preferred
• Experience at SaaS company preferred
• You have a passion for data and how quality data benefits the organization
• Experience with Salesforce or similar database tools
• Experience analyzing sales metrics, with a focus on Solution Engineering being advantageous 
• SQL, Data interpretation, Python and Google data tools experience advantageous

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.