We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

You will be the architect of our global reverse logistics strategy, transforming the end-to-end lifecycle of returned products into a competitive advantage. This role is central to improving customer satisfaction and driving significant cost savings by optimizing our refurbishment, repair, and remanufacturing operations. You'll partner with key teams in Customer Support, Quality, Logistics, and our global network of external vendors to build and execute a highly efficient and compliant reverse supply chain.

WHAT YOU'LL DO

• Own and Optimize the Reverse Supply Chain: Design, implement, and continuously refine a global reverse logistics network to significantly reduce product return turnaround time and maximize valuable product recovery rates.

• Drive Cost-Effectiveness and Customer Experience: Lead strategic programs to streamline RMA workflows, returns routing, and repair/refurbishment processes, directly impacting our cost per return and elevating the overall customer return experience.

• Manage Cross-Functional Alignment and Execution: Collaborate with internal departments (Customer Support, Planning, Finance, IT) and external partners (3PLs, repair vendors) to ensure seamless execution and compliance across all reverse flow operations.

• Establish and Monitor Performance Metrics: Define, track, and report on key performance indicators (KPIs) like recovery yield, turnaround time, and cost metrics to provide deep operational visibility and drive data-backed continuous improvement initiatives.

• Promote Sustainability and Compliance: Ensure all product disposition and reverse logistics processes meet global trade, environmental, and safety regulations, supporting our organizational goals for reuse and waste reduction.

WHAT YOU BRING

• Deep Domain Expertise: Proven success in a reverse logistics, returns management, or supply chain program management role, demonstrating a comprehensive understanding of service parts, product repair, and the asset recovery lifecycle.

• Program Leadership Acumen: Demonstrated ability to lead complex, cross-functional programs, serving as the central driver for change management and systems implementation related to reverse flows.

• Analytical and Data-Driven Mindset: Strong capability to utilize data, root cause analysis, and continuous improvement methodologies (like Lean Six Sigma) to identify inefficiencies and make impactful, data-driven operational decisions.

• Strategic Communication and Collaboration: Exceptional ability to communicate with and influence stakeholders at all levels, both internal and external, fostering strong partnerships with repair vendors and logistics providers.

• Technology Fluency: Working knowledge of Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) (e.g., SAP, Oracle, NetSuite) as they relate to tracking and managing returned product inventory and workflows.

We are primarily an in-office environment and therefore, you will be expected to work from the Houston office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.