🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰 £60,000 - £80,000 + Benefits | Hear from the team ✨ 

⭐Our Risk & Controls Discipline (RCD)

Like any other regulated bank, we need to make sure we are managing our risks & controls and are fully compliant with our regulation, but at Monzo we want to do so while continuing with our agile “test and learn” approach to launching products. We are looking for a Risk & Controls Manager to help our Risk & Control Discipline partner with key operational areas and ensure we successfully roll-out and embed our risk management framework across the first line.

As a Risk & Control Manager, you will use your passion for risk and control to support the Operations space, helping them stay in control as they build and ship at pace. Monzo is a fast-paced and ever changing environment, flexibility, and openness to pivot and focus on different product areas as needed is essential.

Teams across the first line in Monzo seek guidance from the Risk & Control Discipline on how to ensure they are compliant with regulations and Monzo’s Enterprise Risk Management Framework. They also rely on us to create a risk aware culture that distinguishes Monzo in both banking and technology. Within the Operations space, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are comprehensive, and risk assessments are completed in good time. 

🔑You’ll play a key role by…

• Being responsible for risk and control governance meetings - including pack creation, writing commentary, taking minutes, and following up on actions
• Leading risk assessments - both general risk and control self-assessments, and change risk assessments associated with process and/or support changes 
• Supporting the first line in developing and improving controls that protect our customer and business needs now and in the future
• Ensuring governance-related requirements are met - including documentation and approvals
• Managing and reporting on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc)
• Managing regulatory and audit deadlines and submissions
• Helping to innovate and improve upon the effectiveness of governance and risk management process to ensure they work for Monzo
• Helping to embed robust regulatory, conduct, and operational risk practices and culture
• Fostering positive and collaborative relationships across the three lines of defence

🤩We’d love to hear from you if…

• You have considerable risk and control experience with customer support operations within a regulated environment
• You have experience with risk governance meetings / committees, and collating data and writing supporting commentary
• You have an understanding of The Consumer Duty, and conduct risk and experience applying these regulations and principles to day-to-day work
• You have experience with RCSAs, control testing, and issue and action management
• You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way
• You’re resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing
• You are able to meet people where they are at, and be the a bridge between internal teams and represent Monzo before auditors and regulators
• You are a self-starter, and able to work independently and make prioritisation decisions

🙌What’s in it for you

💰£60,000 - £80,000 ➕share options.

📍We would prioritise applicants that are able to spend some time in our London office each week. This role is ideally based in our London office, but we're open to distributed working within the UK as long as you can come to London frequently.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.