Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

You would be the right fit for the position if you have experience and passion for operations, can think on your own and act with autonomy in a growing start-up.

THE JOURNEY

• Support real time operations on a daily basis and ensure their stability, by monitoring the overall status of orders and taking action when necessary;
• Ensure excellent operating conditions in cities and countries of Glovo, by taking preventive measures according to planned events;
• Proactively manage the Glovo network on the day of the operation, controlling cities and countries, fleet capacity and partners;
• Perform real time fleet management, through manual and automated actions, using the tools provided by Glovo and supporting the courier fleet;
• Deep-dive and have a complete understanding of the local operations at all times;
• Handle proactive contingency day planning during times of disruption;
• Optimize metrics deviations at city, country or global level;
• Become the main trigger of the operational levers, improving the network capabilities;
• Ensure the stability of day-to-day operations;

WHAT YOU WILL BRING TO THE RIDE

• Proven experience of minimum 1 year in an Operations Control Center;
• Ability to work in a fast-paced environment and track thousands of movements every day;
• B2 level of English, both written and spoken;
• Proficient in MS Office, G-docs;
• Data-driven approach in the solving of complex issues;
• Excellent abilities to work in a team but to also act independently when needed;
• Capability to work under pressure in a changing environment;
• Flexibility to work in 24/7 shifts, including weekends, nights and occasional holidays;
• Positive attitude and open for changes;
• Prioritizing skills: have an OKRs oriented in order to be able to take decisions or tasks over others in real time, being able to manage your time and workload balance;
• Being able to follow up processes and being curious in order to understand when it is necessary make an exception and do the task in another way;

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan *if applicable 
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) 
• 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• 👪 Enhanced parental leave (*if applicable) 
• 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!