See yourself at Twilio

Join the team as our next RVP and Head of Japan GTM on Twilio’s Communication’s Platform team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead Twilio’s Japan Business. 

Twilio ISVs and Partners represent the biggest opportunity for growth of our business in Japan. For this business to keep flourishing, we need to build local processes and systems. It’s imperative that we act as an extension of partner/customer’s business; providing CPaaS/CCaaS consultation, and technical guidance across Twilio’s Messaging, Voice, Email and Contact Center technology stack. The existing team is operationally efficient, and scrappy - qualities we are seeking in a leader. To drive this business forward, we need a leader with strong Bilingual Japanese/English speaking skills that can work with Twilio’s North American Product, Engineering and Ops teams to drive favorable outcomes for our existing and new Japanese customers.

Responsibilities

In this role, you’ll:

• Be the Regional Leader - you are the Executive interfacing with our largest and most critical customers in Japan
• Manage a team of AE and SEs
• Responsible for the gross profit of the region
• Operationalize our GTM Partner motion for efficiency and effectiveness 
• Create GTM Partner and technical playbooks that help protect revenue and capture all new opportunity
• Work closely with cross-functional teams to drive the above initiatives 
• Be the “go-to” and problem solver for all issues in the region

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You are a doer with strong influencing skills 
• 15+ years of experience in Sales
• 3+ years of experience as a Leader
• 3+ years of experience in the telco or contact center industry (sms/voice aggregator, CCaaS or telco)
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive Partnerships
• Demonstrated track-record of managing Partner engagements
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to ISVs
• Bachelor’s Degree or equivalent years of experience 

Desired:

• Masters Degree

Location 

This role will be based in our Tokyo, Japan office. 

Approximately 20% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.