Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The SaaS Operation Team is located in Chennai, India and is a part of the broader Corporate Operations IT Team. The team is responsible for the active management of all SaaS operations tools used within the Corporate Operations division. We are looking for a SaaS Operation developer to be part of the team that is a self-starter that thrives in a fast-moving environment with a passions for solving customers problems using cutting-edge technologies

As a SaaS Operation developer,  you have a deep knowledge of SaaS operations solutions and be able to maintain the SaaS application design and compliance of the tool. The ideal candidate must be a creative, self-motivated individual who truly invests in our culture while leveraging their documented experience supporting SaaS operation tools to ensure business continuity and operational excellence.

This position is based in Chennai, India. The expectation is that you will be in the office a minimum of three days a week while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. 

What you’ll do

• Analyzing customers’ needs and turning them into future application design
• Ensuring the platform’s security reliability and scalability
• Be able to debug and improve the code for efficiency
• Conducting maintenance on the SaaS applications
• Develop and maintain Restful APIs
• Code review 
• Collaborate in the planning, design and delivery of software products and services
• Problem Solving skills to understand customer and technical problems.
• Maintain awareness of new and emerging technology and the potential application
• Work with Service desk and customer to help troubleshoot technical customer problems.
• Delivery of client projects on time
• Take initiative to ensure a high quality of work
• Collaborate and work closely with other team members on workflow design of the application

Your experience

• Bachelor’s degree  in Computer Science and 5  years of experience or combination of education and/or experience
• 4+ years of experience designing, developing, and customizing SaaS applications
• 4+ years in the following languages: Java, JavaScript, NodeJS, ASP.net
• Experienced with working with Amazon AWS cloud platform
• Solid knowledge about relational databases
• Experience with source code control and issues/defect tracking systems.
• Excellent problem solving, time management and interpersonal skills
• Strong organizational skills and ability to multitask in a fast paced environment

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.