Salesforce Administrator
As an administrator, you will work closely with Salesforce's key stakeholders across the business. You will learn from others, and they will expect to learn from you. You will share in the responsibility, rewards and recognition of producing truly innovative solutions and complete client satisfaction.
Responsibilities:
Driving the innovative use of Salesforce as a productivity tool and business platform
- Serving as a subject matter expert (SME) for Salesforce CRM
- Performing day-to-day administrative tasks, such as creating and maintain users including sharing rules and security levels (profile & roles); Master data changes
- Handling tickets (Incidents & Service Requests)
- Working collaboratively with Operations, SMEs, and end users to understand feature requirements and/or address support issues
- Remaining current Salesforce best practices and technologies and advising on these practices for Salesforce-based solutions
- Maintaining and enhancing business processes and user experience with Salesforce flows
- Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
- Manage new releases and system changes and efficiently rolling out new features without interruption to the users
- Working together with the enablement team to creating and updating training materials for users/groups on an ongoing basis
- Creating documentation, maintaining standardization and proactively seeking ways to continuously improve processes & procedures
Qualifications
- 3+ years' Salesforce.com administration experience overall
- Salesforce Administrator and Advanced Administrator certification(s) + any other relevant certifications
- Working in agile scrum (sprints) with Jira (Nice to have)
- Experience with managing deployments with Copado from developer and UAT sandboxes into the production instance (Nice to have)
- Advanced Microsoft Excel skills along with excellent Word and PowerPoint skills
- General knowledge of AfterSales Processes with the ability to transform business objectives and functional requirements into technical solutions
- Proven experience of analyzing and documenting processes, procedures, and/or policies
- Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization
Note: This role will required presence in the office under our Hybrid Model, we are in a very centric area in Madrid
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
- Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis enables customers to optimize their business processes. Powered by its leading process mining technology, Celonis provides a unique set of capabilities for business executives and users to continuously find improvement opportunities within and across processes, and execute targeted actions to rapidly enhance process performance. This optimization yields immediate cash impact, radically improves customer experience, and reduces carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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