We are seeking a highly skilled Salesforce Administrator to join our team for an initial 6 month contract with a view to extending up to a further 12 months dependent on project requirements. The ideal candidate will have extensive experience in Salesforce administration, app development, and automation. This role will support our CRM needs during a critical period of transition & enhancement. The ideal candidate will have 3-5 years of experience working for an international business. You will be comfortable working with diverse cultures & from people across the globe, understanding business challenges & translating them into technical solutions. This is a hands-on role where you will be balancing the everyday needs of running the Salesforce instance, with some development & feature enhancements. 

Key Responsibilities:

• Salesforce Administration:
• Manage and maintain Salesforce platform, ensuring optimal performance and security.
• Perform routine system maintenance, user account management, and data integrity tasks.
• Production of reporting per business requirements on a regular & ad-hoc basis. 
• Monitoring & actioning internal Salesforce related support requests from end-users.
• App Development:
• Design, develop, and deploy custom Salesforce apps to meet business requirements.
• Collaborate with stakeholders to gather and analyze requirements for new apps.
• Test and troubleshoot new apps, ensuring they meet quality standards.
• Automation:
• Create and manage process builders, and flow automations to streamline business processes.
• Implement Salesforce automation solutions to improve efficiency and user experience.
• Data Management:
• Support data migration, data cleansing, and data deduplication activities.
• Ensure data accuracy and consistency across the Salesforce platform.
• Training and Support:
• Provide training and support to end-users on new features and functionalities.
• Develop and maintain training materials and documentation.
• Collaboration:
• Work closely with cross-functional teams, including sales, marketing, and customer support, to ensure Salesforce solutions meet business needs.
• Participate in project meetings and provide technical expertise on Salesforce capabilities.

 Qualifications:

• Education:
• Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent experience may be considered.
• Experience:
• Minimum of 3-5 years of experience as a Salesforce Administrator.
• Proven experience in developing custom apps and automations within Salesforce.
• Strong understanding of Salesforce best practices and functionalities.
• Technical Skills:
• Proficiency in Salesforce Lightning, Apex, Visualforce, and Salesforce APIs.
• Experience with data migration tools (e.g., Data Loader) and ETL processes.
• Familiarity with Salesforce AppExchange products and integrations; specifically Gong & Groove would be an advantage.
• Certifications:
• Salesforce Administrator Certification required.
• Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant or other relevant certifications are a plus.
• Soft Skills:
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility and adaptability to meet changing business needs.

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