About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is based in Boston, MA. If you travel to a Center of Energy, you’ll be able to work out of our office spaces while you connect and collaborate with your team. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Salesforce Analyst. 

Join our dynamic Business Systems team and take the reins in shaping the future of our company's operations! As a key player, you'll be the mastermind behind the design, implementation, and continuous improvement of vital systems that drive our business forward.

Your mission? Dive deep into existing processes, unravel their intricacies, and unveil opportunities for enhancement. Take charge of project management for feature upgrades, ensuring smooth sailing for our Customer Experience team. But that's not all – collaboration is at the heart of what we do. You'll seamlessly work across departments like Finance and Sales, ensuring our business systems and processes not only meet but exceed expectations in scalability.

Ready to make a real impact? Bring your skills to the table, and let's revolutionize the way we operate. Your journey starts here!

Here's a closer look at this key role:

• Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
• Partner with business stakeholders to uncover automation opportunities, clearly communicating project scope and timelines across the organization
• Design technical solutions for process transformation, partnering with administrators and developers from various departments
• Identify and streamline time-consuming internal processes, contributing to the creation of automated, reliable, and scalable solutions
• Create and maintain accurate and consistent process documentation
• Ensure accuracy and accessibility of system data, collaborating with the data team and overseeing reliable integrations between systems
• Manage the user acceptance testing (UAT) process for key initiatives and meticulously document results
• Collaborate with system administrators to implement best practices in system maintenance, security, release management, improvements, and data integrity

What You'll Need:

• Bachelor's degree
• 2-3 years of experience in Salesforce Administration or Analysis
• Proficiency in agile project management and release management
• Familiarity with Salesforce (required), Marketo, Jira, Coupa, Gainsight, SalesforceCPQ, Netsuite, or equivalent best-of-breed SaaS applications and Microsoft Office Suite
• Experience in Operations-oriented roles
• Capacity to coordinate and prioritize multiple activities within a deadline-driven environment
• Capability to assess the end-to-end process and provide insights on downstream effects of changes

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 04/29/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.